Woflow · 2 months ago
Mid Market Account Manager
San Francisco, CA; New York City
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expWoflow is a company that specializes in AI and agent-powered commerce, seeking a Mid Market Account Manager to serve as a key point of contact for their customers. This senior role involves managing a large book of business with strategic enterprise accounts, focusing on customer success, project management, and technical delivery to drive revenue and customer satisfaction.
AnalyticsCloud InfrastructureCRMInformation TechnologySaaS
Responsibilities
Develop and grow strong relationships with customers, identifying key stakeholders and building connections with both core teams (everyday users of our solutions) as well as influential leaders within the broader organization
Oversee partnership, commercial, and technical matters (both strategic and tactical); create and implement strategies to boost customer product adoption, engagement, and growth at scale, ultimately driving revenue and mutually beneficial outcomes
Lead all major partnership initiatives, including regular touchpoints, business reviews, technical escalations, and ongoing projects; ensure expectations and SLAs are met through a thorough understanding of customer goals / KPIs
Serve as a trusted advisor to the customer and educate them on the use and benefits of additional products, as well as our industry more broadly
Advocate for customers to internal teams. Share customer feedback and insights to Product, Operations, Engineering, Support, and Sales on the innovation and improvement needed to elevate Woflow’s offerings to provide better support
Help manage all technical aspects of partnerships; propose thoughtful solutions to technical hurdles and drive effective product implementations with a deep understanding of Woflow’s integration and configuration options
Dependent upon your accounts, ~10% domestic and/or international travel expected
Qualification
Required
8+ years of experience in a client-centric role with demonstrated success in building and growing strong cross-functional relationships with large global enterprises (preferably working with technical B2B products)
Ability to collaborate closely with Woflow's technical team to ensure product delivery is timely and successful (including launches, POCs/pilots, technical escalations, etc.)
Curiosity in AI and creativity in proposing innovative solutions to clients to grow revenue and decrease costs
Experience managing large and complex clients, as well as a proven aptitude in navigating challenging customers and situations with ease
Excellent verbal and written communication skills – you can put together and lead external presentations that inspire confidence, as well as drive internal conversations that lead to successful outcomes for customers
Well-established familiarity with all aspects of a highly technical product that changes quickly, as well as comfort with managing technical details (APIs, data structures, etc.)
Global mindset. You will work across multiple time zones and cultures, and collaborate closely with contacts from a wide variety of backgrounds
Strong interest in AI, eCommerce and B2B software, with deep industry knowledge that is driven by enthusiasm, intellectual curiosity, and tenacity
Benefits
Competitive salary & equity package
Unlimited PTO (we mean it!)
Comprehensive medical, dental, and vision insurance plans
STD, LTD, AD&D, and life insurance coverage
Free membership to TalkSpace, Teladoc and Health Advocate
Free annual membership to One Medical in participating regions
401(k) retirement plan with company matching
Pre-tax commuter benefits
Free equipment: laptop and home office stipend
Annual all expenses paid offsite - previous ones have been to Mexico City, New Orleans
Company
Woflow
Woflow is a merchant data platform that automates catalog digitization in the onboarding process through an API.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$10.93MKey Investors
Craft VenturesGaruda Ventures
2022-01-25Series A· $7.3M
2021-03-11Seed· $3.5M
2019-01-01Pre Seed· $0.12M
Leadership Team
Will Bewley
Co-Founder & CEO
Jordan Nemrow
Co-Founder & CTO
Recent News
FinSMES
2023-06-06
Crunchbase News
2022-04-05
Company data provided by crunchbase