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MacAllister Machinery Co., Inc. · 2 days ago

Technician - Rental Services

Columbus, IN

Full-time

Onsite

Mid Level

3+ years exp

MacAllister Machinery is a company that provides top-quality service and repair for equipment rentals. They are seeking a motivated and skilled Technician to perform mechanical services on both new and rental equipment, ensuring high customer satisfaction and maintaining equipment in good working order.

Manufacturing

Responsibilities

Diagnoses and repairs equipment in the shop or at customer sites including rebuilding of components, a complete rebuild or any part thereof

Initiates and/or completes all associated paperwork for the service and/or repair, including writing the service report and recording time technician(s) spent repairing and/or servicing equipment, parts charged and returned, serial number, type of equipment, etc

Maintains customer satisfaction by understanding the customers’ needs and time constraints and attempting to complete scheduled repairs and services safely and within those constraints while providing superior quality to meet and/or exceed the customer’s needs

Maintains company issued vehicles, equipment, tools, work areas, etc. by keeping them in good working order, clean, professional in appearance, and up to date with suggested maintenance

Performs related duties as required such as maintaining the safety and housekeeping associated with the work site

Equipment should be cleaned, greased, all fluid levels checked and be in proper operation condition before being placed on the ready line

Internal shop repair orders are to be completed on each piece of equipment as work is performed

All service calls are to be performed in a timely and efficient manner as directed by the shop lead and coordinators

The shop deadline, service line, and equipment staging areas are to be kept clean, organized, and professional in appearance

Adheres to manager’s and lead mechanic’s directions regarding all repairs and service calls

Properly tags all equipment prior to placing in the ready line

Storage of equipment/vehicles in appropriate manner when not in use to prevent property damage

Completes all special assignments or projects from the manager on a timely basis

Qualification

Mechanical experienceHydraulics knowledgeElectrical systems knowledgeCustomer service skillsDiagnostic skillsComputer skillsListening skillsProfessionalismProblem solvingCreative thinkingVerbal communicationSelf-motivated

Required

Knowledge, skills, and abilities typically acquired through a high school education or the equivalent with a technical background or additional training preferred, as provided through a vocational school with studies in diesel equipment repair

Minimum of 3 years of mechanical experience with heavy equipment preferably with a rental company or Caterpillar and/or in a position with a working knowledge of hydraulics, powertrain, electronic/electrical systems etc

Good decision-making and creative thinking skills

Good problem solving, diagnostic and troubleshooting skills with the ability to interpret and apply policies, procedures and guidelines and basic understanding of warranty administration

Moderate computer skills, including experience using Microsoft Office. Moderate experience using database systems

Good customer service skills, basic prospecting skills and the ability to meet and/or exceed customer expectations

Good listening and verbal communication skills

A working knowledge of safety rules, laws and regulations concerning engine service, hydraulics, electrical, technical functions of various components and tooling procedures and capabilities

Self-motivated with the ability to work with little supervision and achieve required goals and objectives

The ability to work overtime and weekends

The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates, and customers

May be required to obtain a CDL

Valid driver's license due to traveling obligations