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Beaver Chevrolet · 2 months ago

Customer Service Manager (Sales BDC)

Jacksonville, FL

Full-time

Onsite

Mid, Senior Level

Beaver Chevrolet of Jacksonville is seeking a highly motivated and organized Customer Service Manager to lead their Sales BDC team. The role involves managing representatives, designing processes, and ensuring exceptional customer experiences to drive sales success.

AutomotiveElectric VehicleManufacturingSales

Responsibilities

Lead, manage, and coach the Sales BDC Representatives to achieve appointment, contact, and sales goals

Oversee all inbound sales calls and internet sales inquiries to ensure prompt, professional, and effective responses

Develop and implement scripts, call guides, and follow-up processes to maximize lead conversion and appointment show rates

Monitor performance metrics, prepare reports, and present actionable recommendations to optimize sales pipeline results

Conduct regular training sessions and one-on-one performance reviews to continually improve team skills and effectiveness

Coordinate closely with the sales management team to ensure seamless handoffs from BDC to showroom and a consistent customer experience

Review CRM data entry and follow-up activity for accuracy and timeliness; ensure all leads, appointments, and customer interactions are properly documented

Handle escalated customer interactions and difficult situations with professionalism and a focus on resolution

Analyze marketing campaign effectiveness and collaborate on new strategies to generate qualified showroom and internet traffic

Ensure all interactions with customers exemplify the highest standards of customer service and reflect the Beaver Chevrolet brand

Qualification

Customer Service ManagementSales Lead DevelopmentCRM Systems ProficiencyData AnalysisTeam LeadershipCommunication SkillsOrganizational SkillsMotivational Skills