Pfeiffer Vacuum+Fab Solutions · 2 days ago
Service Technician
Indianapolis, IN
Full-time
Hybrid
Entry Level
1+ years expPfeiffer Vacuum is a leading company in the vacuum industry, known for its innovative solutions. The Service Technician is responsible for maintaining customer relationships and providing after-sales support for vacuum equipment and systems, ensuring customer satisfaction through effective communication and technical support.
Manufacturing
Responsibilities
Primarily contribute to the after-sales support of air leak detection equipment including repair, maintenance, failure analysis and inquiries to ensure customer satisfaction
Support of Custom Engineered Vacuum Systems (CEVS)
Work with cross-functional teams to support all customer requests
Occasional travel to customer locations for support of onsite requests
Support requests for service quotes
Responsible for completion of in-house service jobs
Support service month end closing activities
Generate and track calibration certificates, data and documents
Maintain ISO metrics, service reporting, and customer feedback
Communicate effectively with other departments and customers in a timely manner to ensure satisfactory customer support
Perform other duties as assigned
Qualification
Required
Strong self-motivation and ability to work independently
Extreme attention to detail
Creative problem solving
Ability to manage multiple projects simultaneously
Ability to work under tight and frequently changing deadlines in a dynamic business environment
Strong organizational and creative problem-solving skills
Good planning and technical equipment troubleshooting skills
Associate's degree, preferably in Mechanical discipline or demonstrated mechanical aptitude
1-3 years experience in calibration, quality control or related field
Hands-on experience in service work and maintaining positive customer relationships
Must be willing to travel up to 35%
Ability to communicate in English verbally and in writing
Valid driver's license and satisfactory driving record
Strong interpersonal skills
Ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position
Ability to sit or stand for extended periods of time and move intermittently throughout the day
Ability to lift 50-70 lbs
Work requires computer skills (word processing, spreadsheet, presentations and data-entry)
Communication skills including listening and speaking
Ability to understand the company's needs and requirements
Ability to solve both practical and complex problems
Ability to multitask and operate in a fast-paced environment while maintaining a disciplined approach
Preferred
Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Software experience
Strong Math Skills
Company
Pfeiffer Vacuum+Fab Solutions
The Busch Group is one of the world’s largest manufacturers of vacuum pumps, vacuum systems, blowers, compressors and gas abatement systems.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Salina Delecker
Global Human Resources Business Partner
Recent News
Google Patent
2025-04-04
Google Patent
2025-04-04
Company data provided by crunchbase