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Vertiv · 2 days ago

Thermal Project Leader - Reno,NV

Reno, NV

Full-time

Onsite

Senior Level, Lead/Staff

9+ years exp

Vertiv is a global leader in mission-critical infrastructure technologies for vital applications in data centers and commercial environments. The Thermal Project Leader will provide leadership for large orders of Vertiv Thermal equipment, ensuring successful start-up and project completion while maintaining communication with customers and internal teams.

Data CenterInformation TechnologyIT InfrastructureTelecommunications

No H1B

U.S. Citizen Only

Responsibilities

Relies on extensive experience and judgment to plan and accomplish work related goals

Requires no direct supervision

Leads and directs the work of others

Provides guidance to others on complicated situations

Factory certified on a variety of products that interact with Vertiv systems:

Represent Service at all post-sale, customer and contractor meetings for projects which the PL is assigned to by the Area Manager

Coordinate start-up and site testing activities for assigned projects before it begins

Review site testing requirements and service items provided on the sales order

Review customer or third-party test procedures, match to what was sold with the order

Assist and recommend man-power needs for the job

Gather all documentation for job (submittals, as-built drawings, in-house test procedures)

Tag equipment and open start-up & site testing tickets

Initiate SFA requests for custom made test procedures, when provided by Vertiv Service and sold with the equipment

Attend Factory Witness Testing for assigned projects, represent Service in front of the customer, contractor, and consultant

Assist contractors as required during installation of assigned projects

Coordinate Pre-Site meetings with contractor

Visit site on regular basis as agreed upon, typically once per week for large jobs

Provide phone support to contractor for technical questions during installation

Support start-up and site testing activities for assigned projects

Ensure sufficient man-power on site each day to perform start-up and site testing work

Assist during start-up and site testing as necessary, depending upon man-power availability and site location

Provide first level of tech support assistance to speed up problem resolution

Arrange proper test equipment and heavy equipment (such as load banks), ensure all is on site at the times required

Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control

Provide daily status reports to Service management and sales rep

Support District Offices, or Thermal Technical Support, as requested even for projects not directly assigned to by the Area Manager

Assist or coordinate PM's for large customers, as requested by District Manager

Provide phone or on-site support for remedial services calls

Provide a first line of high-level technical support on-site for critical customer problem resolutions

Provide On-the-Job training and on-site direction to associates for assigned projects

Conduct field customer training for assigned projects as required

Communicate with Thermal Technical Support on equipment issues

Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

Operate in a safe manner in accordance with published safety guidelines

Must wear appropriate PPE as per company guidelines and accordance with job duties

Adhere to work hours policy guidelines – “14 hours rule”

Report all work related accidents or injuries within 24 hours to the appropriate personnel

Must be a role model to fellow associates with regards to safety by setting a positive example

Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected

Coordinate assigned project completion, customer training, and close-out

Provide all test data and start-up reports in a final package to the customer

Coordinate any additional training bought with the sales order, provided either by the Customer Engineer, Thermal Tech Support, or the Project Leader directly

Provide Time and Material quotes for customers or contractors for assigned projects, as necessary

Coordinate subcontracted services and equipment rentals for assigned projects, provide purchase orders to vendors as required

Gather all Service revenue (sales order and any additional PO's) & costs (labor, equipment, and subcontracted) for assigned projects and report to Thermal Technical Support for regular profit/loss reports to Service management

Review and process submittal drawings

Log all technical support telephone calls

Provide accurate and timely reporting in accordance with published guidelines

Maintain company property according to company policies

Provide proper and adequate communication to internal and external customers

Provide estimated time of arrival to the customer or contractor where applicable

Coordinate and attend customer or contractor meetings as required

Maintain customer satisfaction rates according to company guidelines

Complete all work in an efficient and timely manner

Capable of making strong decisions, technical and commercial, under pressure

Properly evaluate site and equipment for appropriate billing status

Maintain productive utilization rate according to company guidelines

Adhere to company dress code and safety regulations

Understand and comply with company startup/escalation process and procedures

In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates

Maintain proper and adequate level of internal communications

Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al

Conduct themselves in a high degree of professionalism, and of service delivery

Ability to handle stressful situations and provide a calming effect to customer

High level of diplomacy when interacting with internal and external customers

Qualification

HVAC expertiseElectrical systems knowledgeRefrigeration systems knowledgeProject managementSafety proceduresTechnical supportCustomer trainingCommunication skillsDiplomacyMechanical aptitudeComputer skillsProblem-solving skillsOrganizational skillsTime management

Required

Graduate of applicable HVAC Technical School, apprenticeship or Military equivalent and nine years minimum same or similar work experience. OR High school education or equivalent and ten years minimum same or similar work experience

Possess a working knowledge of refrigeration systems, electrical systems, temperature controls, and overall HVAC expertise, et al

Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures

Strong knowledge of various industry standards, such as OSHA and NFPA

Product certifications up to date

Understanding of project management processes and programs

Must be able to read and interpret electrical one-line diagrams and hydronic circuit flow diagrams

Ability to give technical assistance via the telephone to internal or external customers on a regular basis

Provide on-site customer consultation, must be able to present themselves as an expert in the field

Expert analytical, problem-solving, and communication skills (verbal and written) required

Able to manage customer expectations during stressful situations

A high degree of communication, supervisory, organizational and management skills are required

A good theoretical background and strong management skills are necessary

Communicate effectively, in writing and verbally, with clients, peers and management

Good judgment, dependable, supervises large-scale projects with technical expertise and good business management skills

Strong computer skills including editing, formatting and using templates in Microsoft Word use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment

Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment

In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check

Minimum of 10% domestic travel is required

Valid driver's license

Valid U.S. passport required

Must be at least 18 years old

Must wear appropriate PPE as per company guidelines and accordance with job duties

Adhere to work hours policy guidelines – '14 hours rule'

Report all work related accidents or injuries within 24 hours to the appropriate personnel

Must be a role model to fellow associates with regards to safety by setting a positive example

Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected