Rincon Family Services · 2 months ago
Chief Operations Officer
Chicago, IL
Full-time
Onsite
Lead/Staff, Director/Executive
$110K/yr - $150K/yr
5+ years expRincon Family Services is a leading provider of high-quality and culturally competent services focused on community well-being. The Chief Operating Officer (COO) will play a crucial role in translating the strategic vision of the President & CEO into operational realities, ensuring efficient delivery of programs and services across all departments.
Addiction TreatmentCommunitiesConsultingEducationFamilyHealth Care
Responsibilities
Operational and Executive Leadership
Operationalize and execute the President & CEO’s organizational vision
Convert the CEO’s strategic priorities into clear, actionable operational goals
Develop outcome driven annual and quarterly action plans to advance operational goals
Drive the day-to-day execution of programs and operations of RFS to ensure unified performance and alignment
Convene and facilitate cross-agency meetings, including RFS departments and affiliates
Represent the Office of the President & CEO in assigned internal and external forums to advance mission outcomes, partnerships, and organizational visibility
Operational Excellence Across Departments & Affiliates
Oversee daily operations across multiple service lines and affiliated entities
Standardize systems, processes, and policies to ensure efficiency, quality, and consistency
Lead infrastructure expansion and integration efforts supporting organizational growth
Advance technology, performance, and facilities strategies to sustain excellence at scale
Accountability, Mission and Governance Alignment
Ensure that operational decisions align with Board-approved strategic goals, policies and directives from the President & CEO
Integrate mission principles, diversity, and equity frameworks across all service areas
Develop and maintain accountability tools and reports that clearly identify responsible leads, measurable goals, and timelines for all departments, e.g., Departmental Accountability Matrices, etc
Collaborate with compliance department to implement compliance, accreditation, and quality improvement systems that sustain organizational credibility and excellence
Financial Stewardship & Resource Optimization
Partner with the Chief Financial Officer (CFO) to align financial stewardship with programmatic decision making and outcomes
Work closely with program directors to ensure financial accountability in budget projections, planning and expenditures
Oversee day to day operational efficiency, cost controls, resource allocation, and budget performance across departments
Lead annual resource allocation reviews to ensure the optimal use of funds, personnel, and assets, including space
Leadership & Culture Development
Foster an ethical, service-oriented culture reflective of the mission, values, and vision of the President & CEO, where innovation and excellence thrive
Supervise and build the leadership capacity of senior directors and managers through coaching and structured performance management
Implement individual Leadership Development Plans (LDPs) that promote advancement, innovation, and retention
Lead a strong management team that exemplifies shared leadership, collaboration, inclusion, and accountability
Data, Evaluation, and Impact Measurement
Oversee the integration and uploading of data into the unified Data and Performance Dashboard, linking finance, programs, and operations
Ensure accurate, consistent, and timely data reporting to support KPI deliverables and informed decision-making
Use analytics to identify organizational strengths, gaps, and opportunities for innovation and improvement
Prepare Quarterly Performance Accountability Reports (QPRs) with actionable recommendations for President & CEO review
Risk Management and Organizational Integrity
Proactively identify operational and strategic risks and develop mitigation strategies
Maintain strong financial, operational, and reputational safeguards across all divisions
Partner with compliance, legal, and HR departments to uphold all ethical, professional, and regulatory standards
Ensure successful completion of audits, accreditation reviews, and regulatory compliance measures
All duties as assigned
Executive Reporting and Evaluation Protocol
To ensure full accountability under the stewardship of the President & CEO, the COO will adhere to a structured performance reporting cadence
Qualification
Required
Minimum of 5 years of progressive executive leadership experience in operations, program administration, or nonprofit management
Master's Degree in Public Administration, Business Administration, Education, Behavioral Health, or a related field required
Demonstrated success in implementing accountability frameworks and performance-based management systems
Proven success leading cross-functional teams in a complex or affiliate-based environment, and meeting or exceeding financial targets
Deep understanding of organizational finance, budget management, program design, compliance, and regulatory oversight
Exceptional communication, leadership, team building, and analytical skills
Demonstrated commitment to the mission, vision, and executive leadership of the President & CEO
Preferred
Licensed Clinical Professional (LCSW, LCPC) preferred, but not required
Bilingual (English/Spanish) preferred
Benefits
Health insurance
Dental & Vision insurance
Life insurance
Short- and Long-Term Disability Insurance
403(b) Retirement Plan
Generous PTO (Paid time off)- Accrue up to 21 days in Year 1, some PTO carryover allowable.
Employee Assistance Program
Professional Development Opportunities
Employment may qualify for the Public Service Loan Forgiveness Program (PSLF)
Certain employees may qualify for City of Chicago commuter transit benefits
Company
Rincon Family Services
Rincon Family Services provides comprehensive substance abuse treatment and culturally specific services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Eddy Borrayo
President & CEO
Beth Filipiak Dlouhy, LCSW
Chief Operating Officer
Recent News
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