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Verisk · 1 day ago

Customer Service Rep II

Mount Laurel, NJ

Full-time

Onsite

Mid Level

Verisk is a leading data analytics and technology partner to the global insurance industry. The Customer Service Representative role involves providing specialized support to customers, collaborating with insurance professionals, and analyzing complex property data to address inquiries and requests.

AnalyticsFinancial ServicesHealth CareInformation ServicesInsurancePublic RelationsRisk Management

Responsibilities

Provide a variety of specialized services to both internal and external customers through telephone, email, and live chat

Work with underwriters, agents, and other insurance professionals to address issues and requests, which may involve policy interpretation based on knowledge of Verisk’s procedures, services, and products

Meet or exceed all metrics as outlined on the annual Performance Plan

Complete all special projects and other duties as assigned

Must be able to perform duties with or without reasonable accommodation

Qualification

CRM systemsTechnical supportInsurance terminologyMicrosoft OfficeData analysisMultitasking skillsTelephone skillsCommunication skillsInterpersonal skillsOrganizational skills

Required

College degree or equivalent experience in customer service or technical support, ideally within the insurance or data analytics industry preferred

Ability to successfully complete and apply concepts learned in technical training classes related to building construction, building hazards, and automatic fire sprinkler systems required

Ability to analyze and explain complex property data, risk scores, and inspection reports required

Excellent communication and interpersonal skills required

High proficiency in Microsoft Office and general computing required

Strong telephone skills required

Strong multitasking and organizational skills required