Waterbury Hospital · 2 months ago
Registration Specialist
Waterbury, CT
Full-time
Onsite
Entry, Mid Level
2+ years expWaterbury Hospital is seeking a Registration Specialist to facilitate positive patient experiences and ensure proper billing procedures. The role involves accurately completing registration duties, educating patients on financial responsibilities, and maintaining patient confidentiality in accordance with HIPAA standards.
FitnessHealth Care
Responsibilities
Ensure complete and accurate patient demographics and financial data for all Inpatient and Outpatient accounts supported by the department of Central Registration (Radiology, ED, Behavioral Health, Lab, etc)
Inform patients of hospital policy to collect estimated self-pay balances prior to elective services or at time of discharge for non-elective services; Collect on estimated balances; Educate patients of financial assistance programs and initiate as appropriate; Proactively escalate financially unsecured accounts to department leadership
Obtaining all appropriate signatures and insurance cards to complete admission record when meeting with patient face to face. Generate facesheet and blueplate as required, routing to appropriate area
Provide patient with information regarding the process of verifying insurance and authorization as required including the potential for rescheduling of services if authorization not obtained prior to services being performed
Able to perform intake tasks to include but not limited to phone calls, Scheduling Order forms, faxes and walk-in patients for registration
Utilizing analytical skills, is able to make efficient use of work time to accomplish assignments and expected outputs as well as the ability to accept or respond to change in the work environment in a way that promotes department goals and objectives, to include notifying Team Leader when able to additional work. Demonstrate ability to prioritize workload
Promote and maintain working relationships within a multi-skilled team environment to facilitate department/hospital vision and goals
Provide coverage as needed in the various areas of registration and participates as a preceptor in the training of co-workers
Demonstrate ability to work well under pressure
Any other duties as required and necessary to the position
Qualification
Required
Knowledge and ability to use PC, electronic modality, and a variety of other business equipment
Strong customer service skills; ability to communicate effectively with physician, patients, staff, visitors and others
Requires knowledge and use of reference materials as provided in a multi-faceted
Ability to exercise good judgment, time management skills and follow appropriate procedures when setting priorities and handling stressful situations
Clerical and mathematical skills
Ability to maintain confidential patient financial and medical information
Comprehensive knowledge of hospital billing, third party collection requirements and Credit & Collection policies
Knowledge of medical terminology
Ability to work in a business office environment, which requires the accessing of information from many sources, systems, locations and media
Physical requirements involve some lifting, walking, pushing, pulling, bending and standing
Must have basic computer skills and ability to access internet and other programs applicable to Waterbury Hospital procedures
Perform automated functions that fall within job responsibility
High School graduate or equivalent
At least two (2) years experience in a hospital, physician's office or other type of medical setting with emphasis in patient registration and communicating billing and collections policies
Ability to follow direction and comply with office policies / procedures
Must be able to accept additional responsibilities as appropriate
Company
Waterbury Hospital
We will be an organization where patients demand to come to receive world-class health care in a healing and safe environment
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-10-06Acquired
Leadership Team
Patricia Gentil
Senior VP / COO
Michelle Diaz
Interim Chief Nursing Officer
Recent News
Hartford Business Journal
2025-12-16
Hartford Business Journal
2025-12-12
Hartford Business Journal
2025-12-10
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