Apply on Employer Site

Capital One · 2 months ago

Senior Associate, Capital One Concierge, Delivery Lead - Velocity Black (Remote)

United States

Full-time

Remote

Mid, Senior Level

$86K/yr - $98K/yr

3+ years exp

Capital One is a leading digital concierge company that delivers luxury services to consumers globally. As the Delivery Lead, you will coordinate execution and manage large-scale marketing and product rollouts, working closely with various teams to ensure successful delivery of innovative features.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Be the team member that can/will do whatever it takes to effectively remove blockers, move the program forward, and deliver value for customers and the business

Develop & maintain delivery execution plans. Track progress against timelines, risks to delivery

Develop & maintain dependency maps. Coordinate timelines w/ dependent teams independently

Have a constant pulse of the current state of affairs for their scope. Independently connect with relevant stakeholders to set expectations, problem solve issues, remove blockers, etc

Be able to both create & distribute systemized status reporting on delivery progress to Product & Tech LT, and also provide ad-hoc updates on specific areas of interest as needed

Create structure for defining, executing, and maintaining system documentation that can be used to assist with onboarding, federation & contribution models, and intent launch plans

Track & champion well managed processes for both tech efforts as well as gathering, storing, & organizing documentation for well-managed partners (legal, risk, compliance)

Be comfortable working hands on with product & tech to execute test scenarios and provide lift for the dev & product teams. Own the testing documentation, ensuring necessary inputs are provided by SMEs, and keeping our team and partners on track to complete testing ahead of launches

Qualification

Program ManagementStakeholder ManagementProject ManagementPMP CertificationAgile MethodologiesLean MethodologiesCommunication SkillsProblem SolvingCollaboration SkillsOrganizational SkillsEmotional Intelligence

Required

Bachelor's Degree or military experience

At least 2 years of project management, program management, or client facing consulting experience

Exceptional communication and collaboration skills - organizing & facilitating meetings, distributing follow-ups, developing decks, etc

Excellent problem solving and influencing skills, and the ability to cut through ambiguity to bring sense and structure to a problem and define the path forward

A quantitative approach to problem solving and a collaborative approach to implement holistic solutions; a systems thinker

A deep focus on execution, follow-through, accountability, and results, with a forward-lean on taking proactive ownership

Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done

Exceptional organizational and documentation skills, with the ability to create structure from scratch and clearly document and communicate that structure to team and partners

A strong technical background (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle

The ability to simplify the technically complex and drive well-educated decisions across product, analyst, engineering, design, marketing, and external partner representatives

To have highly tuned emotional intelligence, be a good listener, and have deep seated empathy for teams and partners