Berkley Small Business Solutions (a Berkley Company) · 11 hours ago
VP, Claims
West Hartford, CT
Full-time
Onsite
Director/Executive
$175K/yr - $250K/yr
15+ years expBerkley Small Business Solutions (BSB) is dedicated to providing innovative solutions for small business customers, particularly in the insurance sector. The VP of Claims will oversee the claims function, ensuring best practices and effective strategies to enhance customer experience and organizational profitability.
Auto InsuranceCommercial InsuranceEmployee BenefitsFinancial ServicesInsurance
Responsibilities
This position has overall executive management responsibility for the claims function
The VP of Claims affects our company top to bottom; leading on best practices, outcomes, innovation, data analysis, and people will allow us to create best outcomes for our clients and offer a great customer experience
This role is responsible for the overall direction of claims management and practices of the company
This includes oversight for developing, implementing, and managing policies and procedures to enhance the processing, investigation and settlement of claims
This position contributes to organizational profitability by driving effective claim handling strategy and managing loss costs and claim expenses
This position owns the following, in addition to other responsibilities as the role evolves:
Vision, planning and execution to create a best in class claims organization
Recruiting, direction, leadership, development and management of all claim’s personnel, including, establishing and monitoring authority levels, making claim assignments and approving payments and reserve requests
Direction, leadership, and development of the department’s internal quality audit process to ensure compliance of best claim practices, processes and procedures
Develop and implement policies and procedures which meet the needs of the company, customers, regulatory requirement, and audit controls
Establish the organizational structure, environment, and accountability of the claims operations in order to deliver services to the business
The development and use of metrics and analytics to identify trends and drives the department’s success
Develop and manage relationships with outside vendors, consultants, contractors, and other Berkley companies in line with company policies and guidelines
Developing and maintaining claim/ legal resources to include attorneys, adjusters and expert witnesses and related responsibilities to include internal and external litigation guidelines, panel counsel and litigated claim outcomes
Collaboration with multiple departments to ensure sound reserving practices are in place and maintained
Round Table Discussions in accordance with department best practices
Ensuring compliance requirements are met through Large Loss Reporting to the WRB organization and reinsurers
Supports and communicates Claim philosophies and builds business relationships with customers
Qualification
Required
15+ years of multi-line insurance claim experience
8+ years of management experience
Possess a working knowledge of all functional aspects of insurance company and third-party administrator (i.e. claims, underwriting, marketing, loss control, etc.)
Knowledge of policy issuance, endorsement and premium audit matters
Technical proficiency in all aspects of commercial claim handling
Excellent analytical skills
Innovative and creative
Excellent communication skills
Ability to give constructive feedback
Ability to problem solve and make decisions
Knowledge of state/territory regulations and issues
Preferred
Four-year degree, JD or CPCU preferred
Benefits
Health
Dental
Vision
Dental
Life
Disability
Wellness
Paid time off
401(k)
Profit-sharing plans
Company
Berkley Small Business Solutions (a Berkley Company)
Berkley Small Business Solutions was formed in 2021 with the goal of providing a data-driven, seamless, efficient, and overall user-friendly experience when pursuing commercial insurance coverage.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joseph Coray, DMin, AIM
Chief Underwriting Officer, CT Licensed P & C Insurance Producer NPN 16705954
William Zhu, PhD, ACAS
Chief Information Officer
Company data provided by crunchbase