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beBright · 2 months ago

IT Field Service Technician

Minnetonka, MN, US

Full-time

Hybrid

Entry Level

2+ years exp

beBright is a company focused on providing technical support for clinical locations. The IT Field Service Technician role involves on-site installation, maintenance, and repair of IT hardware and network infrastructure, as well as providing remote helpdesk support.

DentalHealth CareMedical

No H1B

Responsibilities

Travel to various dental and orthodontic practices throughout Minnesota to provide hands-on technical support

Install, configure, troubleshoot, and repair hardware, including desktops, laptops, servers, printers, scanners, intraoral cameras, and other dental-specific technology

Manage and troubleshoot on-site network infrastructure, including routers, switches, wireless access points, and network cabling

Ability to work on ladders safely. Knowledge to work with hand tools also preferred

When not traveling, work from the corporate office providing advanced remote support

Act as an escalation point for the Tier 1 helpdesk, resolving complex technical issues using remote access software

Assist with projects, system upgrades, and server maintenance as directed by the IT Manager

Fulfill all duties of a Tier 1 agent when required to support team workload. This includes answering helpdesk calls, triaging tickets, performing password resets, and managing the employee onboarding/offboarding process

Monitor the helpdesk queue to ensure service level agreements (SLAs) are met

Meticulously document all on-site and remote work within our IT ticketing system

Maintain an accurate inventory of all IT hardware and software assets across all supported locations

Assist in creating and updating technical documentation and knowledge base articles

Qualification

IT support experienceWindows OS troubleshootingNetworking fundamentalsCompTIA A+ certificationMicrosoft 365 proficiencyCustomer service skillsCommunication skillsProblem-solving skillsDocumentation skills

Required

High school diploma or equivalent

A valid Minnesota driver's license, proof of insurance, and a reliable vehicle for travel are mandatory

2+ years of professional experience in an IT support role, including hands-on experience with hardware troubleshooting, network setup, and PC deployment

Demonstrated proficiency in troubleshooting Windows Operating Systems (10/11) and the Microsoft 365 suite

Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)

Excellent problem-solving skills and the ability to work independently with minimal supervision

Outstanding communication and customer service skills, with the ability to build rapport with clinic staff

Ability to lift and transport IT equipment weighing up to 50 lbs