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CoreSite · 1 day ago

Data Center Operations Technician II - Night Shift (SV9) (1799)

Santa Clara, CA

Full-time

Onsite

Entry, Mid Level

$33/hr - $37/hr

2+ years exp

CoreSite is a company focused on high-performance data centers and interconnection solutions, committed to operational excellence and innovation. The Data Center Technician II will assist in maintaining the operational integrity and security of the data center, handling tasks such as customer infrastructure build-outs, cable management, and monitoring of various systems to ensure compliance and efficiency.

Enterprise SoftwareGovernmentInformation TechnologyInternetService Industry

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Manage building service requests through resolution

Perform and complete work orders and customer service tickets in a timely manner Trouble Ticket Management

Remote Hands Management

Work Order Completion Process

Mine cables without disrupting services to any other existing data cabling on facility ladder rack or fiber trough

Infrastructure projects (Internal/Customer)

Cage and Cabinet Build-Outs

Overhead Installations

Rack and Stack

Navigate and utilize a CMMS system

Use developed procedures to solve problems

Assist in asset and consumable inventory management

Responsible for the tracking and proper labeling of all equipment per established procedures

Ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to internal systems accordingly

Monitor, and respond to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Building Monitoring, Security, and Control systems

Follow direction of data center technicians in regards to day-to-day activities

Provide physical security within the CoreSite premises

Incident escalation and report writing

Provide day-to-day exceptional customer service and support

Maintain and complete regular facility and security tours documenting and responding to found issues

Responsible for notifying customers, management and facility teams of security system alarms and security breaches

Responsible for managing the loading dock shipping and receiving

Assists with managing systems to avoid unplanned customer-impacting outages

Adhere to and promote CoreSite's Principles of Operational Excellence, culture, and 8 Guiding Principles

Qualification

Data center operationsTelecommunications knowledgeSecurity operationsTroubleshooting skillsCabling media typesCCTV systemsElectrical theoryCustomer serviceReport writingMulti-taskingProblem solvingTeamwork

Required

Basic knowledge of fundamentals and best practices of cabling media types

Basic understanding of 568A and 568B color codes and applications

Familiar with CCTV and access and control security systems

Ability to communicate effectively with customers and internal staff

Good troubleshooting and problem solving skills

Ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment

Able to write concise and accurate reports

Ability to work independently, but as part of a team concept

Schedule flexibility with ability to work non-standard business hours

Exhibits a strong work ethic and accountability

Successfully meet CoreSite professional standards

Be able to follow all escalation procedures in regard to critical or emergency situations

Ability to operate in and promote a rigorous process-driven team environment

Ability to logically analyze and solve problems

Ability to effectively multi-task multiple projects

Operate Hand and Machine Tools (hammer, drill, saw, etc.)

Operate electrical tools such as a multi-meter or infrared camera

Familiar with computer systems and software programs - i.e., MS Word, Excel, MS Outlook

High School Diploma or greater

2+ years of experience in either facilities or telecom industry

Experience as an installer in a mission critical facility is a plus

Be able to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit check

Benefits

First-day medical insurance through Cigna with generous premium cost coverage

Dental insurance through Delta Dental

Vision insurance through VSP

Telemedicine through MDLive for Cigna

Healthcare and dependent care flexible spending account (FSA) plans

Health saving account (HSA) plans for employees participating in the High Deductible Health Plan

Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company

Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance

First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match

Discretionary annual bonus and equity incentive plan

Employee stock purchase plan (ESPP) with a 15% discount

16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays

Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave

Free parking or a company contribution toward a public transit pass

Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family

Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives

Technology Stipend: $100 monthly stipend

Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year

Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants

Financial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker

Pet Insurance: Keep your furry friends healthy and happy

Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy

Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges

Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care

Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements

Discounts : Discounts, cash back offers, and perks on thousands of brands

LinkedIn Learning Membership: Support your development when accessing LinkedIn's online library of courses and videos