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Texas Capital · 2 months ago

Consumer Banking Program Lead

Austin, TX

Full-time

Onsite

Senior Level

7+ years exp

Texas Capital is a financial institution focused on helping businesses and their leaders succeed. The Consumer Banking Program Lead will act as a strategic partner across various teams to drive operational improvements and manage consumer product initiatives aligned with business objectives.

BankingFinanceFinancial Services

Responsibilities

Lead and enhance change management programs at the LOB level, ensuring alignment with enterprise standards and accountability for all related policies and procedures

Drive operational process improvements by identifying inefficiencies, recommending solutions, and implementing best practices to optimize workflows and enhance customer experience

Develop, own, and execute change management procedures to document impacts resulting from strategic initiatives

Maintain a holistic understanding of how business processes, technology, organizational structure, and job roles are impacted by changes

Ensure adoption milestones and activities are delivered on time and effectively communicated to all stakeholders

Communicate changes clearly and adapt messaging for diverse audiences, fostering transparency and engagement

Instill a mindset shift toward a customer-centric, risk-aware, and performance-driven culture

Act as program manager to provide additional program management support for Consumer LOB initiatives, ensuring delivery against roadmap priorities

Lead and enhance the project management function for the line of business through implementing best practices, standardizing routines and project documentation, coaching, developing and tracking KPIs

Perform other duties and projects as assigned

Qualification

Program ManagementChange ManagementOperational Process ImprovementsConsumer Banking ExperienceAgile Product DevelopmentInfluencing SkillsCommunication SkillsFacilitation SkillsTeam Leadership

Required

7+ years of experience in Program or Project Management within Consumer Banking or Financial Services

3+ years of experience managing project managers or cross-functional teams, with proven ability to lead through influence and accountability

Proven experience applying Change Management methodologies and practices to large-scale initiatives

Demonstrated success in driving operational process improvements and implementing efficiency strategies across complex business environments

Experience building change management plans and enabling content leveraging an omni-channel delivery model to engage stakeholders throughout the project lifecycle

Strong track record of leading teams through change and ambiguity in an agile product development environment

Expertise in designing and delivering Change Management solutions across all phases of the product lifecycle

Exceptional facilitation, communication, and influencing skills to achieve consensus and drive results

Ability to manage multiple priorities and 'wear multiple hats' in a dynamic environment