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Carvana · 1 day ago

Product Manager, Communication Platform

Los Angeles, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Carvana is a rapidly growing automotive retailer focused on leveraging technology to enhance customer experiences. The Product Manager for the Communication Platform will oversee the development and continuous improvement of Sebastian, an AI-powered conversational agent, ensuring it delivers an engaging self-serve experience for customers throughout their vehicle ownership journey.

AutomotiveAutonomous VehiclesE-Commerce

No H1B

Responsibilities

Drive the product roadmap and manage the end-to-end lifecycle for initiatives that enhance Sebastian’s ability to help customers research, buy, sell, and own their vehicles

Partner with product and business teams across Carvana to embed Sebastian into their customer experiences and deliver unified, conversational journeys

Collaborate with partners to identify opportunities for improvement, prioritize based on impact, and ensure projects align with the broader communication platform strategy

Be actively involved in interpreting analytics, running experiments, and translating insights into continuous product improvements

Communicate and collaborate effectively with Carvana’s Engineering, Data Science, Design/UX, Analytics, and Customer Care teams

Qualification

Product ManagementData AnalysisLLM Product MechanicsExperiment DesignAgile MethodologyUX DesignProject ManagementCommunication Skills

Required

A bachelor's degree in STEM, Economics/Finance, or Design/UX or equivalent experience

2+ years of work experience, ideally in product, product analytics, or a related discipline

Proven ability to drive measurable business and customer outcomes. Focus on outcomes and user experience first and foremost

Outcome-oriented and data-driven decision making, backed by expertise in metrics, analytics, and data tools such as SQL, Tableau, Sigma

Familiarity with LLM product mechanics — prompting, grounding, evaluation, and safety

Excellent communication, organizational, and project management skills to maintain strong attention to detail while leading large cross-functional efforts

Ability to learn and absorb technical concepts and effectively communicate them to a non-technical audience

Deep product experience at one or more highly successful (and ideally hypergrowth) companies

Opinions - you should be familiar with a lot of products in consumer web/mobile and have some degree of taste around what you do and don't like

Experience with experiment design and interpretation

Curiosity, product taste, and an instinct for delightful UX

Willingness to roll up your sleeves and get it done, no matter what it is, for the sake of the team and our customers

Sense of humor, self-motivated and able to thrive in a fast-paced environment with ambitious goals

Must be able to read, write, speak and understand English