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Leapfrog Technology, Inc. · 2 months ago

MSP System Administrator, Support, Project Engineer - IL

Villa Park, IL

Full-time

Onsite

Mid, Senior Level

Leapfrog Technology, Inc. is a Microsoft Certified Partner that delivers high-quality technical support and network design-implementation to small and medium organizations. They are seeking an energetic and organized engineer to join their escalation team, focusing on escalated support issues, project work, and on-site solutions while ensuring exceptional client satisfaction.

Information TechnologySoftware

Responsibilities

Ensure exceptional client satisfaction is consistently delivered and maintained

Maintain highly effective project management for all projects, small or large, within the engineering team

Implement and maintain processes to ensure we are proactively serving our customer base

Active Directory, Azure, Office365, Exchange, Windows Server, System Center, Citrix, Windows deployments and other administration

The role expects the Support Engineer to recommend industry best practice solutions to clients when on site and to observe and recommend solutions that address their business needs, whether the client recognizes the need or not

Serve as the triage escalation point, overflow or otherwise for technical support issues or outages

Serve as the escalation point for customers and customer needs

Ensure all policies and procedures are consistently followed and updated as necessary

Host daily team meetings to review, reprioritize and reassign service requests as well as project planning meetings

Ensure the team responds to emergencies quickly and efficiently

Qualification

MSP experienceServer AdministrationCloud experienceActive DirectoryAzureOffice 365NetworkingCustomer serviceProject managementTime managementCommunication skills

Required

Must have experience working for an MSP or managing a full environment relatively on your own

Must have server and cloud (O365, Azure) experience

Having worked for an MSP or managing a full environment relatively on your own is required

Windows, Windows Server, Azure, AWS, Office 365, Proper Server Administration, Firewalls (Cisco, Fortinet, Sonicwall etc), Routers, Desktop Imaging, Networking, Outlook, Active Directory, Exchange Server, Group Policy, Teams, Microsoft Admin Center, Patching, Alerts & Monitoring all required

The ability to routinely multitask in a fast paced environment

Maintain expert knowledge of key products and services including Azure, Microsoft 365 products and offerings, Microsoft Server maintenance and issue resolution, EDR/MDR solutions, Office applications, network routing, anti-virus solutions, and other key technology offerings

Effectively prioritize service requests, escalations along with other duties and tasks on a daily basis

Preferred

Ability to manage your time and customer's expectations

Excellent written and verbal skills, ability to understand business concepts and operations, independent worker, punctual, professional, asks detailed questions

Must possess the drive to enhance skills as we need to stay current and relative as a company

Additional third party application skills and network infrastructure a plus

Benefits

Bonuses

Commission

Unlimited Time Off

Free training

Certification Reimbursement

We give raises for each certification you obtain...

Company

Leapfrog Technology, Inc.

Trusted by 200+ enterprises, we are a full-stack AI technology partner that helps you build digital experiences of tomorrow by leveraging GenAI, Machine Learning, and AWS.

Founded in 2010