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Hendrick Motorsports · 2 months ago

Business Development Center Rep

Gwinnett Place Honda

Full-time

Onsite

Entry Level

3+ years exp

Hendrick Motorsports is a leading automotive organization, and they are seeking a Business Development Center Representative. This role is primarily responsible for lead generation activities in support of the company’s sales and service goals.

MotorsportsSports

Culture & Values

Responsibilities

Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment

Log all customer comments into Dealership Management System

Schedule follow-up contact if no appointment is made in Dealership Management System

Confirm scheduled appointments with future customers

Post scheduled appointments on appointment board in the Business Development Center

Re-schedule “no-show” customer appointments

Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed

Maintain and update customer changes in database

Contact current customer base on current marketing incentives

Respond to customer website request (internet inquiries)

Contact internet clients via e-mail and phone to schedule a sales or service appointment

Notify necessary departments to inform of appointments set

Forward any customer concerns to the correct department Manager and follow-up

Maintains CSI at or above Company standards

Maintains an organized, clean and safe work area

Participates in required training

Follows Safeguards rules and regulations

Demonstrates the Company’s Core Values

Maintains accurate timekeeping record in timekeeping system

Complies with Company policies and procedures

Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties

Other duties as assigned

Qualification

Customer ServiceBusiness DevelopmentDealership Management SystemMicrosoft OfficeValid Driver’s LicenseAutomobile Salesperson LicenseMath AbilityReasoning AbilityCommunication SkillsInterpersonal Skills

Required

High School Diploma

up to 3 years of work experience

Previous customer service and/or business development experience

Valid Driver's License

Intermediate knowledge of Microsoft Office products

Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations

Ability to understand and follow instructions

Ability to communicate effectively with customers and company personnel

Strong interpersonal skills

Regular and predictable attendance

Ability to talk or hear

Ability to sit; use hands to finger, handle, or feel

Ability to read and comprehend instructions, correspondence, and memos

Ability to receive and communicate with customers courteously, efficiently, and professionally

Ability to add, subtract, multiply and divide

Ability to apply common sense understanding to carry out instructions

Ability to deal with standardized situations

Demonstrate the Company's Core Values: Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, Commitment to Continuous Improvement