EOS IT Solutions ยท 1 day ago
Data Center Technician Manager
Eagle Mountain, UT
Full-time
Onsite
Mid, Senior Level
$70K/yr - $90K/yr
5+ years expEOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services. They are seeking an experienced Data Center Technician Manager to oversee the infrastructure engineering team, focusing on the installation, service, and maintenance of low voltage cabling systems while ensuring quality and safety standards are met.
CollaborationData CenterInformation TechnologyInternet of ThingsIT InfrastructureLogisticsProfessional NetworkingSecuritySupply Chain ManagementVideo
Responsibilities
Oversee and coordinate the installation, service, and maintenance of low voltage category cabling and communications cabling
Lead and mentor a team in pulling cables, racking and stacking equipment, and managing cable infrastructure within the data center
Ensure quality of fiber and copper connections, oversee troubleshooting efforts, and manage complex technical challenges
Develop and enforce Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines
Manage work ticket systems and infrastructure interfaces, ensuring efficient project execution and infrastructure maintenance
Oversee documentation and validate port maps, while providing advanced troubleshooting support
Direct power distribution and cable management tasks within the infrastructure to optimize performance and safety
Lead coordination efforts with other team members to ensure projects and work orders are completed efficiently and to the highest standards
Enforce company procedures and safety regulations, and provide leadership in managing necessary information for operations management
Maintain a detailed equipment and supplies inventory and respond to emergency situations to resolve immediate client concerns and meet service level agreements (SLAs)
Drive the escalation process for complex technical issues, ensuring they are resolved by appropriate team members
Lead the usage of specialized equipment like DSX 5000 tester/OTDR Tester, oversee programming of testers, and manage test results efficiently
Chair meetings, workshops, training, and seminars to provide information and updates required to perform job functions
Foster a collaborative team environment, setting performance targets and leading the team to meet established goals
Act as a mentor and coach to team members, promoting continuous learning and professional development
Propose and implement process improvements to enhance operational efficiency and service quality
Qualification
Required
Associate degree or higher in a technology services/technical discipline, or equivalent work experience
5+ years of experience in leading teams and managing installations, services, and maintenance of low voltage cable infrastructure systems
Demonstrated ability to install, terminate, and test low voltage cables, with a strong focus on leadership in fiber optic technologies
Expert knowledge of industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code
Exceptional leadership skills with a strong customer/client service orientation and effective communication and interpersonal skills
Valid driver's license and proven ability to safely drive company vehicles
Preferred
Industry and manufacturer-specific certifications highly preferred (e.g., BICSI TECH, Corning TSLAN-500)
Bachelor's degree in Electrical Engineering, Information Technology, or a related field
Experience managing large-scale data center deployments or migrations
Familiarity with structured cabling design software (e.g., AutoCAD, Visio)
Knowledge of environmental monitoring systems and data center cooling technologies
Experience working in high-availability environments with strict uptime requirements
Experience with ITIL framework and service management practices
Strong analytical and reporting skills, including proficiency in Excel or data visualization tools
Benefits
Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
Free meals, drinks, and snacks on site
10 Days of Paid Time Off (PTO) annually
12 Paid Holidays
6 Sick Days (available after 90 days of employment)
401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)
Company
EOS IT Solutions
A leading Video Collaboration, IT Services and Global Logistics company offering solutions worldwide
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Strain
CEO & Founder
Recent News
Company data provided by crunchbase