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Reserv · 2 months ago

General Liability Claims Adjuster

United States

Full-time

Remote

Senior Level

5+ years exp

Reserv is an insurtech focused on creating and incubating cutting-edge AI and automation technology for claims efficiency. The General Liability Claims Adjuster will handle customer claims, provide high-quality service, and work closely with product and engineering teams to improve processes.

ConsultingFinancial ServicesInsurance

Responsibilities

Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests

Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action

Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim

Coordinate the repair of damaged vehicles and assist with rental reimbursement

Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss

Ensure compliance with specific state regulations, policy provisions, and standard operating procedures

Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority

Provide input for continuous development of claims guidelines, best practices, and process improvements

Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim

Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Qualification

Active adjuster licenseGeneral Liability experiencePolicy interpretationComplex claims experienceState regulationsBachelor's degreeProfessional insurance designationsCustomer serviceProblem solvingCollaboration skills

Required

Bachelor's degree

Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license

Minimum of 5 years of experience ideally with General Liability (Premise, Habitational, Auto, Garagekeepers, BOP's, Dwelling)

Minimum of 5 years of experience ideally with Construction Liability

Minimum of 5 years of experience ideally with Employers Liability

Minimum of 5 years of experience ideally with Liquor Liability/Dram Shop

Minimum of 5 years of experience ideally with Complex claims involving litigation

Minimum of 5 years of experience ideally with Policy interpretation

Minimum of 5 years of experience ideally with Drafting Reservation of Rights letters, coverage declinations

Minimum of 5 years of experience ideally with Third-party bodily injury

Minimum of 5 years of experience ideally with Third-party litigated bodily injury/property damage

Willing to obtain all licenses within 45 days, including completing state required testing

Knowledge of state regulations, policy provisions, and standard operating procedures

Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures

Curious and motivated by problem solving and questioning the status quo

Desire to engage in learning opportunities and continuous professional development

Ability to collaborate with colleagues within and outside your department

Willingness to travel for client and claims needs

Preferred

JD, Professional insurance designations strongly preferred

Benefits

Generous health-insurance package with nationwide coverage, vision, & dental

401(k) retirement plan with employer matching

Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!

Generous family leave policy

Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun

Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!