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aptihealth · 2 months ago

Practice Support Specialist (On-site)

Clifton Park, NY

Full-time

Onsite

Entry Level

$25/hr - $25/hr

1+ years exp

aptihealth is a fast-growing health tech company transforming behavioral healthcare. As a Practice Support Specialist, you will serve as the first point of contact for patients and partners, managing inquiries and support requests while ensuring a positive experience. This role involves handling phone calls, managing support tickets, verifying insurance eligibility, and assisting patients throughout their care journey.

Health CareMedicalPrimary and Urgent CareProfessional Services

Responsibilities

Answer incoming phone calls and respond to inquiries, complaints, and support requests from patients, partners, and internal staff

Recognize and appropriately route urgent or crisis-related calls in accordance with established clinical escalation protocols

Manage support tickets and follow up to ensure timely resolution and a positive experience for each requester

Collaborate with cross-functional teams, including Clinical, Billing, and Care Coordination, to ensure smooth handoffs and timely resolution of requests

Verify insurance eligibility and update patient information accurately across systems

Support patients with scheduling, rescheduling, registration, platform access, and other needs throughout their care journey

Respond to medical record requests in a timely manner and in accordance with company policies and regulatory requirements

Document all interactions accurately and consistently in accordance with standard operating procedures

Qualification

Customer service experienceHIPAA complianceSoftware proficiencyProblem-solving abilitiesOrganizational skillsEmpathyDependabilityCommunication skillsAdaptability