Zones, LLC · 1 day ago
IT Help Desk Technician
Boston, MA
Full-time
Onsite
Entry Level
$30/hr - $30/hr
2+ years expZones, LLC is a Global Solution Provider of end-to-end IT solutions specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed services. The IT Help Desk Technician will provide Level 1-2 support to end-users, troubleshoot and resolve incidents, and assist with hardware and software requests.
Cloud InfrastructureCyber SecurityInformation ServicesInformation TechnologyInternet of ThingsSoftware
Responsibilities
Performing technical customer support to our State of Mass client via telephone, chat and email support
Tier 1 support including triage and basic troubleshooting. Technicians should be advanced tier 1 with strong interpersonal skills and ability to learn new concepts quickly
Support will include standard Windows environments and specialized RMV equipment and software
Performing call backs as required
Identifying and/or coordinating hardware and software requests and offering solutions for customer accounts
Experience with hardware deployments - imaging, configuring, workstation set-ups and moves
Ability to lift 50 IBs
Acting as a subject matter expert (SME) across limited subject areas
Qualification
Required
Associate's degree in computer related field AND/OR 2 years in a customer support or call center like environment
Ability to learn and become knowledgeable of customer products and services
Proficiency in navigating accounts with multiple skill set requirements
Demonstrate effective soft skills, listening skills and ability to empathize with customer's situation
Ability to eventually resolve more complex support ticket requests
Ability to provide support to new team members
Effectively manage length of calls/handle time
Ability to thrive in a fast-paced but fun work environment
Promote teamwork and call center success
Must have an entry to intermediate understanding of - Microsoft Outlook 2010, Windows 10, Various web browsers and basic computer terminology
Ability to lift 50 IBs
Acting as a subject matter expert (SME) across limited subject areas
Performing technical customer support to our State of Mass client via telephone, chat and email support
Tier 1 support including triage and basic troubleshooting. Technicians should be advanced tier 1 with strong interpersonal skills and ability to learn new concepts quickly
Support will include standard Windows environments and specialized RMV equipment and software
Performing call backs as required
Identifying and/or coordinating hardware and software requests and offering solutions for customer accounts
Experience with hardware deployments - imaging, configuring, workstation set-ups and moves
Preferred
Experience working on a help desk/service desk handling tickets preferred
Experience troubleshooting Desktop hardware and associated peripherals preferred
Benefits
Medical coverage
State-mandated sick leave
Company
Zones, LLC
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
1001-5000 employees
H1B Sponsorship
Zones, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2022 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.7M2009-04-02Debt Financing· $0.7M
Leadership Team
Yehia Maaty Omar
Chief Executive Officer
Saad Ayub
SVP, Chief Digital and Innovation Officer
Recent News
MarketScreener
2025-10-17
Company data provided by crunchbase