Walmart Canada · 2 months ago
Manager, Billing Operations- Policy Management
Hoboken, NJ
Full-time
Onsite
Mid, Senior Level
4+ years expWalmart Canada is a leading retail organization, and they are seeking a Manager for their Billing Operations in Policy Management. This role is critical in defining and implementing policies that ensure compliance and transparency across billing and revenue operations, while collaborating with various teams to operationalize these policies effectively.
DeliveryRetailShopping
Responsibilities
Support the creation, documentation, and implementation of end-to-end billing policies that ensure operational consistency, compliance, and transparency
Develop and maintain comprehensive internal documentation and reference materials that clearly outline policy requirements, billing models, and execution standards
Translate policies into clear, accessible training materials and process maps and provide training of policies and contract terms to internal and cross-functional teams
Partner with Legal and Finance to validate that policies align with contractual obligations, audit requirements, and internal control frameworks
Establish and manage documentation for approval matrixes, invoice timing standards, and billing model definitions in accordance with RCM governance protocols
Support the Senior Manager in monitoring adherence to established policies and identifying potential compliance gaps or operational risks
Coordinate periodic reviews and updates of policy documentation to reflect process improvements, system enhancements, or regulatory changes
Assist in developing escalation and exception-handling processes for non-standard or complex billing scenarios
Partner with Invoice, Collections, Sales and Client Services teams to ensure alignment and consistent application of billing and revenue policies across business units
Serve as a point of contact for policy clarification and interpretation, ensuring stakeholders have clear guidance on requirements and procedures
Collaborate with the RCM Automation and Oversight teams to ensure policies are embedded in system workflows and operationalized effectively
Support the Senior Manager by preparing documentation, insights, and process updates to be shared in business reviews, audit, newsletters, and governance forums
Identify opportunities to streamline and standardize policy-driven workflows to reduce complexity and risk
Contribute to initiatives that automate policy enforcement through system configuration or platform enhancements
Track and analyze compliance and process performance metrics to inform continuous improvement and policy refinement
Support change management efforts to drive adoption of new or revised policies across stakeholder teams
Model Walmart’s values of integrity, collaboration, and customer focus in all interactions
Foster a culture of accountability, compliance, and continuous improvement
Encourage knowledge sharing and cross-functional communication to strengthen understanding of policy frameworks and their business impact
Demonstrate a growth mindset by proactively identifying opportunities for efficiency and innovation within the RCM function
Qualification
Required
Bachelor's degree in Business, Finance, Legal Studies, or a related field (Master's preferred)
4–6 years of experience in policy management, contract governance, billing operations, or revenue compliance
Strong understanding of billing policies, financial controls, and governance frameworks
Proven experience developing documentation, training materials, or process maps for operational teams
Excellent attention to detail with the ability to translate complex regulatory or contractual requirements into practical processes
Strong analytical and organizational skills; comfortable managing multiple priorities in a fast-paced environment
Proficient with ERP or CRM systems (e.g., SAP, Salesforce,) and documentation tools such as Confluence or SharePoint
Exceptional communication and stakeholder management skills, with the ability to influence across business and technical teams
Company
Walmart Canada
Walmart Canada is a subsidiary of Walmart that operates a chain of more than 400 stores nationwide. It is a sub-organization of Walmart.
10001+ employees
Funding
Current Stage
Late StageRecent News
Canada NewsWire
2025-12-18
Canada NewsWire
2025-12-03
Company data provided by crunchbase