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United Airlines · 3 months ago

Senior Manager - Strategy and Advanced Analytics

United States-IL-WHQ - Chicago - Corporate Support Center - Willis Tower

Full-time

Onsite

Senior Level

7+ years exp

United Airlines is seeking a Senior Manager for their Strategy and Advanced Analytics team. In this role, you will partner with various teams to drive advanced analytics initiatives aimed at improving efficiency and customer satisfaction, while managing project execution and team development.

HospitalityIn-Flight EntertainmentService IndustryTransportationTravel

No H1B

Responsibilities

Manage the development and implementation of projects that apply industrial engineering, operations research, statistical and machine learning techniques and involve team members across all data analytics areas, vendors and external partners to solve critical business problems. Activities involve leveraging big data and the development of mathematical models and analytical tools to provide decision making support or complex technical functions such as employee and aircraft scheduling, manpower planning, inventory management, supply chain management and real time asset deployment

Engage with partner organizations and other stakeholders to identify business value, drive consensus around project scope, value, delivery timelines, and follow-on work, if any

Responsible for managing the work of a team of a few individuals who design and/or implement mathematical models with an orientation to locating opportunity and delivering value. Train, develop, and mentor analysts across the analytics team

Responsible for assuring a high level of technical skills and knowledge within the team for one or more of: optimization modeling tools (such as CPLEX, OPL etc.), or statistical modeling tools (such as SAS, R, etc.), or knowledge of ML/AI toolkits and associated programming (such as Python etc.), or BI tools (such as Spotfire, Tableau, etc.)

Liaise with Digital Technology to partner on technology solutions as applicable

Partner with partner teams to identify initiatives and develop advanced analytic solutions

Be a thought partner to partner teams creating a competitive advantage through analytics

Be accountable for deliverables by understanding and balancing the competing demands for project scope, time and quality

Lead status meetings and manage frequent communication to key stakeholders including communication and presentations with emphasis on visualization skills, quality and timeliness

Perform ad-hoc analyses as needed

Qualification

Advanced analyticsMachine learningStatistical modelingOptimization modelingData analysisBig DataMicrosoft ExcelMicrosoft PowerPointProject managementAnalytical thinkingStakeholder managementVerbal communicationWritten communicationPresentation skills

Required

Bachelor's degree

BS in operations research, statistics, engineering, ops research, analytics or a related quantitative field

7+ years of relevant experience

At least one year of project lead experience required

Project management experience required

At least one year in a supervisory role preferred

Strong passion to solve business problems with data

Proficiency with Microsoft Excel and PowerPoint

Experienced in analyzing complex, high volume, high dimensionality data from various sources to identify patterns and relationships

Ability to multi-task and prioritize activities quickly and effectively

Ability to proactively manage stakeholder expectations on current and future business needs

Self-motivated – If you don't know the answer, you'll reach out and find somebody who does

Excellent skills in verbal/written communication, presentations, and project planning

Strong analytical ability, applies analytical and pro-active thinking to client agenda to ensure robust, appropriate, value-add client solutions

Able to adapt to changing business environment

Able to influence business strategy and act as a thought partner and the ability to maintain/develop a pipeline of potential engagements

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

Preferred

Master's degree

Advanced degree (M.S., Ph.D., or equivalent) in a related quantitative field

5+ years of experience at successive levels of quantitative and analytical fields e.g. IE, OR, Statistics, ML/AI, financial modeling etc. preferred

3+ years of airline business experience preferred

Knowledge/familiarity of using and/or driving work on Big Data ecosystems and database querying languages (one or more of SQL, Python, etc.) preferred

Knowledge and/or experience of one or more of: optimization modeling, or statistical modeling, or ML/AI preferred

Experienced in using visualization tools such as Tableau – Spotfire experience preferred