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Raintree Systems · 2 months ago

Senior UX Researcher (AI/ML - Healthcare/SaaS)

United States

Full-time

Remote

Senior Level

5+ years exp

Raintree Systems is redefining healthcare by embedding AI-first systems into their product experience. As a Senior UX Researcher, you will shape the way the company gathers and analyzes feedback to drive user-validated design decisions, working closely with cross-functional teams to enhance user experiences across the product lifecycle.

Computer Software

Responsibilities

Drive AI-Enhanced Product Insights: Use AI-powered tools to gather and analyze user behavior, feedback, and large-scale datasets (qualitative and quantitative). Apply advanced behavioral data analysis techniques to uncover patterns, pain points, and opportunities that feed into AI-driven design decisions and product optimization

Leverage Continuous Feedback Systems: Collaborate with Data Science and Product teams to build real-time feedback loops that allow for dynamic product adjustments based on user input and usage patterns. Ensure that insights are continuously fed into the product development cycle to drive rapid iterations and long-term improvements

Collaborate Closely with Cross-Functional Teams: Partner with Designers, Engineers, Product Managers, and Data Scientists to ensure research insights are seamlessly integrated with AI models and design decisions. Validate AI-driven features, conduct usability testing, and iterate based on ongoing user feedback and data analysis

Establish and Scale AI-Infused UX Research Practices: Work alongside the Director of User Experience Design to define AI-first research methodologies, integrating them with traditional UX research techniques. Build scalable processes that ensure data integrity, consistent feedback collection, and alignment with AI-driven product development

Lead UX Research and Testing: Create and execute AI-assisted research strategies, including A/B/multivariate testing, to validate new features, enhance user experiences, and optimize AI model accuracy. Employ both traditional and AI-augmented methods to validate assumptions and drive design improvements

Communicate Insights with Impact: Synthesize and present AI-driven insights and research findings to a broad set of stakeholders. Use data visualization and storytelling to convey complex findings and actionable recommendations in a way that fosters informed, data-driven decision-making across the organization

Qualification

AI-driven research methodsBehavioral data analysisA/B/multivariate testingPythonHealthcare experienceData visualization toolsAI-enabled analytics toolsAgile methodologiesUX research toolsCommunication skillsProject management

Required

5+ years of UX Research experience, with a focus on using AI/ML tools and feedback loop systems to enhance product design and user experience. Experience in complex domains like healthcare is a plus

Relevant degree (Human-Computer Interaction, Psychology, Data Science, Behavioral Science, Information Science). Advanced degree preferred. Extensive experience may substitute for education

Expertise in AI-driven research methods including behavioral data analysis, A/B/multivariate testing, and large-scale surveys with an emphasis on integrating AI for actionable insights

Proficiency in analyzing complex data with tools like Python, R, or advanced SQL for AI/ML integration, statistical modeling, and creating dynamic feedback loops

Familiarity with AI-enabled analytics tools (e.g., Pendo, Qualtrics, Amplitude) and tools that collect behavioral data to inform continuous optimization

Strong ability to interpret large datasets, identify patterns, and generate actionable insights that can be continuously refined through feedback loops and machine learning

Exceptional storytelling and communication skills to convey research findings in a clear, compelling manner, especially when working with teams that use AI/ML models to implement product changes

Ability to manage multiple projects in a fast-paced, evolving AI-driven environment while maintaining focus on long-term impact

Experience with UX research tools (e.g., Maze, Dovetail, Lyssna) and proficiency in data visualization tools (e.g., Tableau, Looker, Power BI) to present research insights and monitor AI-driven performance

Preferred

Experience with healthcare IT systems (e.g., EHRs/EMRs, patient portals, clinical workflows)

Familiarity with Agile environments and experience collaborating in cross-functional teams working with AI-first methodologies

Knowledge of HIPAA regulations or healthcare security/privacy requirements, ensuring AI-driven insights comply with healthcare standards

Benefits

Remote Work/Work From Home

Paid Time Off/11 Paid Holidays/Year-End Holiday Break

Health, Dental, Vision, HSA/FSA

401K with Company Match

Disability & Life Insurance

Employee Assistance Program

Paid Parental Leave

Company

Raintree Systems

Raintree is the rehabilitation and physical therapy software of choice for enterprise and large therapy provider organizations, managing more than 50 million patient visits annually across 8,500+ therapy clinics nationwide.

Founded in 1983

Chandler, Arizona, US

201-500 employees