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SES Corporation · 2 months ago

Network Program Manager

Ashburn, VA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

SES Corporation is focused on providing critical support for network operations across various agencies. The Network Program Manager will oversee contract performance, manage teams, and ensure quality service delivery while maintaining effective communication with senior client stakeholders.

ConsultingInformation ServicesInformation Technology

Responsibilities

Oversee all aspects of contract performance and delivery of task order requirements for agency

Serve as the primary Contractor Point of Contact (POC) for the Contracting Officer's Representative (COR), maintaining open and effective communication

Organize, direct, and manage contract operations involving multiple, complex, and interrelated network projects

Lead and manage teams of contract support personnel across multiple geographic locations, ensuring consistent performance and adherence to service standards

Develop, review, and implement task plans, schedules, and deliverables in alignment with contract requirements and mission objectives

Maintain and manage client relationships at senior levels, ensuring alignment between customer goals and contractor performance

Oversee and enforce Quality Management processes, ensuring compliance with established performance metrics, SLAs, and quality standards

Ensure conformance with program schedules, budgets, and cost controls; proactively identify and mitigate risks to delivery timelines and performance

Prepare and maintain technical and financial reports to communicate project progress, performance, and status to management and customers

Coordinate and delegate responsibilities to subordinate project managers, leads, and team members, ensuring accountability and successful completion of all tasks

Support the development and implementation of process improvements to enhance service delivery efficiency and customer satisfaction

Ensure compliance with security, safety, and regulatory requirements as defined by agency and federal standards

Qualification

Technical KnowledgeFinancial ManagementPMP CertificationProject Management ExpertiseCCNACCNPITIL CertificationAnalytical ThinkingAccountabilityLeadershipCommunicationCustomer FocusAdaptabilityCollaboration

Required

10 + years of relevant experience in organizing, directing, and managing contract operation support functions and multiple complex and inter-related projects for a large, complex Federal agency

Bachelors degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking, and Communication

Strong understanding of networking technologies, infrastructure, and telecommunications systems

Proven ability to lead large-scale, complex IT or network operations programs

Experience managing program budgets, cost controls, and performance tracking metrics

PMP (Project Management Professional) - Project management and leadership proficiency

CCNA

CCNP

ITIL v3 or ITIL 4 - Service management and process optimization expertise