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Pacific Power Group · 2 months ago

Sales Operations Administrator

Mandeville,LA,US

Full-time

Onsite

Entry, Mid Level

$30/hr - $34/hr

2+ years exp

Pacific Power Group is seeking a proactive and detail-oriented Sales Operations Administrator to support the sales process and ensure smooth customer experiences. The role involves managing sales data, order processing, and collaborating with various departments to enhance operational excellence.

AutomotiveIndustrialIndustrial EngineeringMachinery ManufacturingSales

Responsibilities

Serve as the main contact for estimate follow-ups, helping customers move from quote to purchase

Monitor the estimate tracker and keep the parts manager, director, inside and MRO sales teams informed throughout the sales process

Support quick resolution of estimate issues, order updates, and documentation needs

Contact customers proactively after estimates are sent to confirm receipt and interest

Track all customer interactions and estimate stages in the CRM and ERP systems

Generate daily, weekly, and monthly sales reports to identify performance trends

Ensure data consistency across quotes, orders, and customer records

Highlight upselling and cross-selling opportunities based on buying patterns

Verify and process incoming sales orders

Coordinate delivery and service timelines with logistics and operations teams

Prepare necessary documents such as invoices, purchase orders, and shipping confirmations

Identify inefficiencies and suggest improvements in sales workflows

Help develop and maintain standard operating procedures for greater consistency

Work closely with Sales, Operations, Finance, and Customer Service to ensure aligned communication

Facilitate a smooth transition from sales to fulfillment and service delivery

Qualification

CRM proficiencyERP system proficiencySales support experienceCustomer service experienceMultitasking skillsProcess improvementOrganizational skillsInterpersonal communication