Confidential Careers ยท 2 months ago
Marketing Liaison/Client Care Coordinator
Chelsea, MI
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrConfidential is seeking a dedicated and organized Marketing Liaison/Client Care Manager to join their team. The role involves generating new business from local referral sources, managing appointment schedules, and providing exceptional customer service to patients in a fast-paced healthcare environment.
Human ResourcesRecruiting
Responsibilities
Coordinate and manage patient appointments, ensuring optimal scheduling for both patients and healthcare providers
Drive business growth in the field developing referral relationships and eligible referrals
Provide outstanding customer service by addressing patient inquiries and concerns with professionalism and empathy
Utilize office systems and software, to maintain accurate patient records and care plans
Assist with front desk operations, including answering phone calls with proper phone etiquette and directing calls as necessary
Collaborate with healthcare staff to ensure seamless patient flow and effective communication regarding care plans
Maintain an organized filing system for patient information and appointment records
Support administrative tasks as needed to enhance office efficiency
Additional tasks may be assigned periodically as necessitated by business demands
Qualification
Required
Strong customer service skills with a focus on patient service excellence
Proficient in office systems and technology
Excellent phone etiquette and communication skills
Ability to manage multiple tasks while maintaining attention to detail
Strong organizational skills with the capability to prioritize effectively in a busy environment
A positive attitude and willingness to work collaboratively within a team setting
Preferred
Previous experience in a hospital or healthcare setting
Benefits
Disability insurance
Health insurance
Paid sick time
Paid time off
Paid training
Company
Confidential Careers
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Founded in 2024
2-10 employees
Funding
Current Stage
Early StageLeadership Team
E
Edwin Xiao
Chief Revenue Officer
Company data provided by crunchbase