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Saab · 1 week ago

Lead IT Support Professional

Grayling, MI

Full-time

Onsite

Mid, Senior Level

$90K/yr - $112K/yr

6+ years exp

Saab, Inc. is a leading defense and security company seeking a seasoned IT professional to join their growing team. In this hands-on leadership role, you will lead a team of IT Support professionals, optimize support workflows, and ensure high customer satisfaction while managing local IT support operations.

AerospaceAutomotiveInformation TechnologyManufacturingNational SecuritySecurity

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Lead and mentor a growing team of IT Support professionals with varying skills and experience levels

Collaborate with business partners inside and outside of the IT organization to deliver impactful projects on time and within budget

Maintain a high level of customer satisfaction and ensure adherence to published SLAs

Stay current on hardware, software, and IT systems by studying relevant publications and participating in ongoing education

Provide support through phone calls, ticket submissions, and deskside assistance in order of priority

Serve as the highest technical escalation point for IT client infrastructure technologies and assist the IT Infrastructure team as needed

Independently troubleshoot complex issues and implement effective, lasting solutions

Manage service tickets to ensure timely resolution and consistent service delivery

Monitor and manage internal assets to maintain accurate inventory records

Ensure compliance with company and industry standards such as ISO 27001, CMMC, and NIST frameworks

Participate in an on-call rotation to provide after-hours support as required

Travel occasionally (approximately 10%) to support enterprise sites and initiatives

Qualification

Technical supportWindows operating systemsOffice 365 managementVMware supportProblem resolutionLinux knowledgeAzure solutionsCisco configurationPatch managementVDI solutionsMicrosoft IntuneLeadership skills