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OfficeRnD · 1 day ago

Strategic Account Director

Austin, TX

Full-time

Hybrid

Director/Executive

7+ years exp

OfficeRnD is a company dedicated to making flexible and hybrid working the norm through their SaaS platform. The Strategic Account Director will serve as the primary contact for Strategic and Enterprise customers, ensuring they achieve their desired outcomes, driving product adoption, and increasing retention.

CoworkingCRMInformation TechnologyIT ManagementSaaSSoftware

Growth Opportunities

Hiring Manager

Demira Adzhikova

Responsibilities

Establish and maintain high-quality relationships with Strategic customers throughout the entire lifecycle beginning with select prospects, onboarding and beyond

Serve as a strategic advisor to, and champion of, Enterprise-level needs and concerns

Proactively identify ways to add value to the partnership through product consultation, industry expertise and thought leadership

Prepare for and lead regular Business Reviews to facilitate a strategic conversation with customers regarding the health of their business, multithread the relationship across senior personas and decision-makers, intimately understand their priorities and goals, proactively sell our product roadmap, and promote maximum usage and value of the OfficeRnD platform

Achieve NRR and retention targets as set by OfficeRnD via price increases, cross-selling, and up-selling

Serve as a customer experience champion by receiving and communicating feedback to internal teams, putting forth solutions for improvement and overseeing implementation

Create and maintain strategic plans for targeted customers, seeking opportunities for growth that bring increased value to both the customer and OfficeRnD

Identify areas of risk for OfficeRnD, create mitigation strategies and lead cross-functional teams in resolution

Maintain organized tracking of active customer initiatives to ensure that communication is thorough and expectations are managed

Provide team leadership through mentorship of more junior team members and assist with pushing operational projects forward within team

Qualification

Customer Success experienceRevenue growth ownershipSaaS industry experienceExecutive presenceCommunication skillsOrganizational skillsThought-leadershipFluent in EnglishDetail-orientedAdaptability