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USAJOBS · 2 months ago

Hotel Customer Service Agent

Lake Buena Vista, Florida, USA

Full-time

Onsite

New Grad, Entry Level

$17/hr - $18/hr

Shades of Green Resort is a lodging property that serves U.S. military personnel and their families. The Hotel Customer Service Agent is responsible for front office operations, ensuring excellent guest service, managing reservations, and handling guest inquiries and complaints.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations

Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors

Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control

Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund

Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes

Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution

Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost & found, accountability reports, parking assistance and security for the hotel operation

Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort

Provides communication assistance in medical and fire emergencies and may serve as primary point of contact during such emergencies

Qualification

Customer service skillsHospitality industry experienceMathematical abilityOffice software proficiencyTactDiplomacyVerbal communicationWritten communication

Required

Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with minimal to no supervision

Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry

Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner

Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change

Ability to use office automated equipment in the performance of the required duties. Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel

Direct Deposit and Social Security Card are required upon appointment

Meet qualification/eligibility/background requirements for this position

Satisfactory completion of employment verification (E-Verify) check

One year probationary period may be required

A physical examination may be required

Must be willing to adhere to strict appearance policy

Appointee is subject to completion of a favorable suitability determination Tier 1 investigation

Must be available to work days, nights, weekends and holidays

Appointment subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.