BearCom · 2 months ago
Stone - Support Engineer - USA Salt Lake City, UT
Salt Lake City, UT
Full-time
Onsite
Entry, Mid Level
2+ years expBearCom is a company seeking a Support Engineer to provide exceptional technical support and troubleshooting for advanced security software and hardware systems. The role involves maintaining, integrating, and optimizing security solutions while ensuring customer satisfaction and compliance with regulations.
Mobile
Responsibilities
Provide technical support and troubleshooting for security software and hardware systems, including Milestone, LenelS2, and DMP
Diagnose and resolve system performance issues, ensuring optimal functionality
Perform custom systems integrations, detailed system upgrade planning, and system audits
Schedule and coordinate service and maintenance calls with customers
Perform routine and corrective maintenance of installed security and access control systems
Ensure all service work complies with applicable Federal, State, and local regulations
Assist with the installation, configuration, and support of electronic security solutions
Collaborate with the Projects and Sales teams to support system design, implementation, and customer needs
Provide expert consultation on system performance, maintenance, and upgrades
Maintain strong relationships with clients by delivering exceptional customer service
Support internal teams with troubleshooting, documentation, and knowledge sharing
Stay updated on industry trends, emerging technologies, and security best practices
Perform any other duties as assigned by Management
Qualification
Required
2+ years of experience in security systems support, technical support, or a related IT field
Proficiency in Milestone, LenelS2, DMP, or similar security software platforms
Strong troubleshooting and problem-solving skills for security, video surveillance, and access control systems
Ability to read and interpret technical manuals, schematics, and wiring diagrams
Excellent customer service and communication skills
Strong organizational skills with the ability to manage multiple tasks and prioritize workload
Preferred
Associate's or Bachelor's degree in IT, Computer Science, Engineering, or a related field
Experience with networking concepts, IP-based security systems, and system integrations
Certifications in security systems (e.g., Milestone, LenelS2, DMP) are a plus
Benefits
Highly Competitive Compensation
Medical, Dental, and Vision Insurance
Company-Paid Life and Short-Term Disability
Paid Holidays
Generous Paid Time Off
Matching 401k Plan
Employee Referral Bonus
Tuition Reimbursement
Company
BearCom
BearCom provides a broad line of high-performance wireless communications products, services, and complete mobility solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-11-27Acquired
Leadership Team
Garrett Else
Chief Financial Officer
Michelle Trapen
ACCOUNT MANAGER
Recent News
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