Rochester Institute of Technology · 2 months ago
Business Systems Administrator
Henrietta Campus — 100%
Full-time
Onsite
Entry, Mid Level
$46K/yr - $76K/yr
2+ years expRochester Institute of Technology is a forward-thinking educational initiative designed to meet the evolving needs of today’s learners and industries. The Business Systems Administrator manages the configuration, integration, and optimization of core platforms including Brightspace, Modern Campus, and Element451 while supporting data insights that inform various operational aspects.
Continuing EducationEdTechHigher EducationMusic EducationSTEM Education
Responsibilities
Determine and execute the strategy for configuring, maintaining, and optimizing RIT Certified’s core systems, with primary responsibility for Brightspace (LMS), Modern Campus (SIS), and Element451 (CRM)
Design and implement workflows and processes in alignment with RIT Certified’s strategy and goals. Manage daily system operations including workflows, data imports and exports, user accounts, permissions, reporting, and platform integrations
Monitor system performance and troubleshoot technical issues to ensure platforms remain secure, stable, and fully functional. Independently diagnose system issues and develop solutions
Coordinate and perform regular system updates, testing, and maintenance activities such as backups, version control, and security checks. Determine update schedules, testing procedures, and integration strategies in coordination with internal teams and ITS. Design and manage the implementation of new systems and integrations
Design, implement and support integration strategy and efforts across systems and tools to ensure seamless data flow between learning, student, and marketing platforms
Document configurations, processes, and user support materials to promote consistency and knowledge sharing
Stay up to date on platform releases, features, and best practices, and recommend configuration changes or enhancements that improve efficiency and user experience
Serve as the primary point of contact for technical support, vendor communication, and issue resolution
Ensure systems are intuitive, accessible, and aligned with the needs of learners, employers, and staff
Collect, organize, and maintain data to support reporting needs across learning, enrollment, marketing, and operations
Oversee automated data validation and quality processes to ensure data accuracy and completeness across connected systems
Generate regular reports and dashboards to help teams track key metrics and outcomes
Produce data visualizations that make information clear and easy to understand
Support data imports, exports, and integration between platforms
Develop quality assurance checks and identify issues requiring correction
Follow established data management processes and recommend improvements to data management workflows
Respond to data requests from team members and provide information in a timely and accurate way
Contribute to team efforts to make data more accessible and useful for everyday decision-making
Serve as the primary IT contact for RIT Certified, ensuring all software, hardware, and systems effectively support day-to-day operations and long-term goals. Determine solutions aligned with RIT Certified priorities
Recommend integration approaches and technical strategies to ensure alignment with university systems, policies and standards
Manage software and hardware assets, licenses, and access, ensuring reliability, data integrity, and responsible use
Actively observe how internal teams and external partners use technology to identify pain points, inefficiencies, and opportunities for improvement, including appropriate use of AI tools that enhance productivity and user experience
Lead solution design efforts by collaborating with users and technical teams to implement practical solutions that enhance workflow, communication, and performance
Provide hands-on support, training, and clear documentation to help team members use platforms and reporting tools confidently and effectively
Serve as a bridge between business needs and technical capabilities, helping translate ideas into workable solutions that strengthen RIT Certified’s overall performance
Reinforce a culture of continuous improvement by gathering feedback, sharing insights, and encouraging smarter, more consistent technology use across the team
Qualification
Required
Bachelor's degree or equivalent experience (any STEM field)
2 years of professional experience in system administration, IT support, or application management
Candidates must be eligible to work in the United States
Demonstrated experience configuring, maintaining, and troubleshooting enterprise systems such as LMS, CRM, or SIS platforms (e.g., Brightspace, Element451, Modern Campus)
Experience coordinating with IT or vendor support teams to manage updates, resolve technical issues, and optimize system performance
Experience producing clear documentation, training materials, and reports
Strong analytical thinking and problem-solving skills, with high attention to detail
Knowledge of modern business intelligence tools
Experience with SQL, APIs, and/or data integration workflows
Ability to work collaboratively across cross-functional teams and shifting priorities
Demonstrated discretion and sound judgment in handling sensitive data and business decisions
Ability to translate business needs into technical solutions and data-driven insights
Working knowledge of data integrations, user management, and workflow automation across connected systems and tools
Familiarity with system security practices, including access controls, permissions, and data privacy requirements
Ability to support reporting and dashboard development, including basic data validation and visualization
Strong organizational and documentation skills, with attention to accuracy and process consistency
Excellent communication and interpersonal skills, with the ability to train and support users across varying levels of technical comfort
Proven ability to manage multiple systems and priorities in a dynamic environment while maintaining reliability and uptime
Commitment to continuous learning and staying current with emerging tools and technologies, including AI and automation that enhance efficiency
Company
Rochester Institute of Technology
Rochester Institute of Technology is a collaborative community offering diverse opportunities through creativity and innovation.
1001-5000 employees
H1B Sponsorship
Rochester Institute of Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (50)
2023 (36)
2022 (35)
2021 (18)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
$29.13MKey Investors
U.S. Environmental Protection AgencyUS Department of EnergyU.S. Department of Defense
2024-11-07Grant
2024-10-31Grant· $7.11M
2024-09-18Grant· $3.97M
Leadership Team
Caroline Solomon
President, National Technical Institute for the Deaf and Vice President, RIT
Neil Hair
Executive Director, Innovative Learning Institute
Recent News
Rochester Business Journal
2026-01-25
Company data provided by crunchbase