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The University of Texas at Austin · 4 months ago

Senior Program Coordinator, Student Success and Experience - Texas McCombs

UT MAIN CAMPUS

Full-time

Onsite

Mid, Senior Level

$55K/yr - $60K/yr

5+ years exp

The University of Texas at Austin is a top business school in the innovative city of Austin. The Senior Program Coordinator for the MS in Technology Commercialization program will support every stage of the student journey, ensuring exceptional service and engagement while managing program operations and stakeholder relationships.

Corporate TrainingEducationHigher EducationUniversities

No H1B

Responsibilities

Serve as a proactive, trusted resource for MSTC students—offering personalized support, timely communication, and solutions that ensure student satisfaction and success

Provide academic advising and guidance, track degree progress, and identify at-risk students for early intervention

Gather and analyze student feedback through surveys and informal check-ins; identify opportunities to improve the student experience

Partner with faculty, Career Management, and program leadership to design and deliver co-curricular initiatives that enrich academic and professional growth

Foster a strong community through social, networking, and alumni engagement events

Manage course delivery across in-person and online formats; maintain Canvas course sites, content updates, announcements, and classroom readiness

Support faculty by coordinating teaching materials, course schedules, and alignment of syllabi and assignments

Collaborate with the Marketing and Admissions teams to support outreach and brand-building, recruiting, and program communications to increase market awareness

Ensure all academic operations run smoothly, with an emphasis on quality, efficiency, and consistency

Lead on-site logistics during MSTC class weekends, ensuring a professional, welcoming environment for students, faculty, and guests

Plan and execute major program events such as Orientation, Launch Week, Graduation, Global Seminar Trips, Speaker Series, and networking events

Anticipate student and faculty needs, solve problems quickly, and provide responsive, client-level service throughout all program touchpoints

Assist with admissions, enrollment, and scheduling processes

Manage event and programming budgets, track expenses, and contribute to financial planning

Track, analyze, and report student data to inform decision-making and fulfill reporting requirements for stakeholders such as the Dean’s Office, Graduate School, University Assessment, and external partners

Evaluate program operations and recommend improvements that enhance student satisfaction and program impact

Qualification

Program coordinationClient relationsStudent affairsMicrosoft Office SuiteLearning management systemsInterpersonal skillsCommunication skillsOrganizational skillsProblem-solving skillsCollaboration skills

Required

Bachelor's degree and five years of experience in program coordination, client relations, student affairs, or a related field

Proven ability to deliver outstanding client or student service in a fast-paced environment

Exceptional interpersonal, oral, and written communication skills

Strong organizational and problem-solving skills, with the ability to manage multiple priorities with precision and attention to detail

Demonstrated ability to work independently and solve problems creatively, while collaborating effectively with diverse stakeholders

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with learning management systems such as Canvas

Relevant education and experience may be substituted as appropriate

Preferred

Master's degree in a relevant field (e.g., higher education administration, social work, business administration)

Demonstrated ability to collaborate across functional areas and contribute to a dynamic team environment

Experience with software platforms for registration, surveys and communication (e.g., Constant Contact, Qualtrics, Salesforce, MailChimp, etc.)

Experience with University of Texas policies, procedures, and administrative systems related to job functions

Benefits

Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.