This job has closed.

Danaher Corporation · 2 months ago

IT Client Services Lead

SE Bothell, Washington, United States

Full-time

Onsite

Senior Level

$95K/yr - $114K/yr

5+ years exp

Cepheid, a Danaher Corporation company, is dedicated to improving healthcare through advanced diagnostic solutions. The IT Client Services Lead is responsible for delivering high-quality end-user IT services, managing client technology support, and ensuring seamless technology experiences while driving continuous improvement.

BiotechnologyHealth CareHealth DiagnosticsLife ScienceMedical

H1B Sponsor Likely

Responsibilities

Act as the primary escalation point for complex technical issues, providing advanced troubleshooting and guidance to resolve high-priority or unresolved incidents

Collaborate with Cross-Functional teams within IT (e.g., End User Computing, Network, Cloud & InfoSec teams to ensure seamless integration, proactive issue preventing and alignment with I&O objectives

Coordinate with vendors and facilities for installation, upgrades, and repairs

Identify opportunities to enhance end-user support processes and service delivery

Work closely with the IT Site Lead and cross functional teams to align client services with business needs

Qualification

End-user IT supportDevice managementTechnical troubleshootingITIL CertificationCustomer service skillsCommunication skillsTeam collaboration

Required

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)

5+ years of experience in end-user IT support, device management, or related roles

Strong technical expertise in laptops, mobile devices, and conference room AV technology

Excellent troubleshooting, communication, and customer service skills

Ability to work independently and as part of a team

Preferred

ITIL Certification

Benefits

Paid time off

Medical/dental/vision insurance

401(k)

Company

Danaher Corporation

Glassdoor3.8

Danaher is a leading global life sciences and diagnostics innovator, committed to accelerating the power of science and technology to improve human health.

Founded in 1969

Washington, District of Columbia, USA

10001+ employees

https://www.danaher.com/

H1B Sponsorship

Danaher Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (4)

2023 (3)

2022 (1)

2021 (2)

2020 (1)