6 & FIX ยท 2 months ago
Client Experience Associate
Raleigh, NC
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $120K/yr6 & Fix is seeking a driven and upbeat Inside Sales Representative to join their HVAC division. This role is essential in supporting customers and coordinating between departments to ensure a seamless service experience, requiring proactive communication and attention to detail.
Consumer Services
Responsibilities
Prepare and review detailed repair estimates
Support field technicians by assisting with estimate creation and accurate pricing of repair work
Communicate clearly with customers regarding estimates, costs, timelines, and next steps, either during or after service calls
Debrief each service call, ensuring customer information is accurate (equipment, name, address, contact information, etc.), as well as job summary
Perform daily follow-ups on open estimates and sales opportunities
Identify required OEM parts and/or for custom pricing for repairs needed or parts-only jobs
Answer inbound residential and commercial calls promptly (within 3 rings) and ensure calls are handled professionally and accurately
Coordinate and schedule field supervisors for in-person sales visits and technical lead calls
Proactively identify, communicate, and close sales opportunities with customers
Promote and sell maintenance membership plans to enhance customer value and company revenue
Maintain detailed records of customer interactions, estimates, and follow-up communications in Service Titan
Contribute to continuous improvement by participating in sales meetings, product training, and skill development activities
Qualification
Required
High school diploma or equivalent required
Prior experience in customer service, inside sales, or dispatching required
Strong communication and interpersonal skills, with the ability to build trust and rapport with customers
Ability to set realistic expectations and keep customers informed of schedules, pricing, and timelines
Excellent organizational and multitasking abilities in a fast-paced environment
Proficiency in using computers, including Microsoft Office, CRM systems, and web-based tools
Familiarity with the company's service area or the ability to read and interpret maps effectively
Preferred
Experience in the HVAC industry or related trades
Benefits
Paid Time Off / Vacation
Medical, Dental & Vision Insurance
Supplemental Coverages
401(k) with Company Match
Paid Holidays
Company
6 & FIX
6 & Fix is the Triangle's top resource for all your home and business service needs, including HVAC, refrigeration, plumbing and electrical repair, maintenance and replacement.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sandy Lamarre
Vice President / Partner
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