nLeague · 2 months ago
Bilingual-Help Desk Analyst
Conyers, GA
Contract
Onsite
Entry Level
2+ years expnLeague is seeking a Bilingual-Help Desk Analyst to provide technical assistance to both internal and external customers for tier one issues. This role involves troubleshooting hardware, software, and connectivity issues while ensuring a high level of customer service.
Mobile
Responsibilities
Oversee the daily performance of computer systems and applications
Answer user inquiries regarding computer software or hardware operation to resolve problems
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Qualification
Required
2+ years' experience handling customers, questions, complaints, and/or providing information in an IT call center environment
2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS
Company
nLeague
nLeague is an IT company offering mobility and engineering services.
51-200 employees
H1B Sponsorship
nLeague has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
2022 (1)
2021 (6)
2020 (7)
Funding
Current Stage
Growth StageCompany data provided by crunchbase