NEOGOV · 4 months ago
CSO Assistant (Adult Probation)
Various Locations, TX
Full-time
Hybrid
Entry Level
$3,395.60/mo - $3,778.67/mo
2+ years expNEOGOV is part of the Harris County Community Supervision and Corrections Department, one of the largest probation departments in the United States. The Community Supervision Officer Assistant serves as the first point of contact for clients, assisting them with guidance and support while ensuring compliance with court orders and rehabilitation programs.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Greet clients cordially and assist with check-in procedures and general inquiries, including home visits (if applicable)
Operate internal computer systems to manage client intake, scheduling and review as needed
Address routine client concerns when assigned officers are unavailable, including coordinating field visits
Perform casework that does not require CSO certification, ensuring accurate documentation and follow-through
Identify complex client issues and ensure they’re directed to the appropriate staff for resolution
Exercise privileged communication and maintain up-to-date knowledge of departmental operations and scope
Manage sensitive information with discretion
Testify in court when required, providing clear and accurate accounts of procedures followed
Review and update records in the Case Management System (CMS) and Program Database
Work additional time as needed to support departmental needs and ensure client service continuity
Qualification
Required
Two (2) years of education at an institution of Higher Learning (Minimum 48 hours semester credit or equivalent at Community College or University)
Two (2) years of substantive work in the criminal justice industry
Must demonstrate experience in application of case management principals
Six (6) months of employment with a Texas Community Supervision and Corrections Department
Able to lift heavy files, up to 25-30 pounds
Thorough knowledge of current office practices and procedures
Good working knowledge of current computer functions and procedures
Experience with Microsoft Office suite
Must have strong interpersonal, oral and written communication skills
Have a proactive, solutions-oriented mindset
Have a commitment to professionalism and public service
Must be eligible for access to TCIC system
Valid Texas Drivers' License
Preferred
Bilingual skills
Benefits
Medical Coverage
Dental Coverage
Vision Coverage
Wellness Plan
Life Insurance
Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
Eleven (11) County-observed holidays
One (1) floating holiday per year
Paid Parental Leave*
Sick Leave
457 Deferred Compensation Plan
Professional learning & development opportunities
Retirement pension (TCDRS defined benefit plan)
Flexible work schedule*
METRO RideSponsor Program*
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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