Tel.Net s.r.l. · 2 months ago
Mid Jira Administrator
United States
Full-time
Remote
Mid Level
$90K/yr - $95K/yrTel.Net s.r.l. is seeking a Jira Administrator to configure, maintain, and support Atlassian tools for improved team effectiveness. The role involves collaborating with stakeholders, managing user accounts, and enhancing automation and reporting within Jira and Confluence.
SoftwareTelecommunicationsWeb Design
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Support Jira project setup and configuration for new and existing teams
Customize Jira workflows, screens, fields, issue types, and schemes with guidance from senior admins or architects
Assist with performance troubleshooting and coordinate with vendors as needed
Recommend and implement straightforward automations to improve efficiency
Research and install plugins under the direction of senior team members
Assist with project migrations within a Jira instance
Support data migration activities between environments under the guidance of senior admins
Follow defined data transformation processes and quality checks
Participate in testing and validation of migrated data
Manage user accounts, groups, and permissions according to established security guidelines
Conduct basic training sessions and maintain user documentation
Respond to Jira/Confluence support requests, escalating complex issues when necessary
Communicate system updates or changes to users
Follow established backup and recovery processes for Jira/Confluence
Assist with documentation of procedures and escalation of issues
Document configurations and changes
Contribute to knowledge base articles and FAQs
Share best practices with peers and end users
Stay current on Jira features and updates
Suggest improvements to workflows or configurations
Collect user feedback to recommend enhancements to senior team members
Assist with tool-related project tasks such as backlog setup, reporting, and configuration support
Provide input on timelines and requirements but not own project schedules
Create dashboards and status reports for stakeholders when requested
Escalate blockers or risks to senior admins or project leads
Other duties as assigned
Qualification
Required
DoD Secret Clearance
MUST BE A US CITIZEN to receive security clearance
Experience administering Jira (Cloud or Datacenter) and Confluence
Familiarity with Agile methodologies (Scrum, Kanban)
Basic knowledge of data migration techniques
Ability to configure Jira automation rules
Understanding of user/group/permission management
Experience building dashboards and reports
Strong troubleshooting and communication skills
Team-oriented mindset with willingness to learn and grow
HS/GED Diploma
Preferred
Familiarity with JQL and scripting is a plus but not required
Benefits
Competitive pay and benefits, including PTO and company matched 401k
Development opportunities through comprehensive training suite
Ability to make an impact supporting the warfighter
Opportunities to engage with the community through volunteering
Company
Tel.Net s.r.l.
Società di Servizi nel Settore Informatico e delle Telecomunicazioni con sede operativa a Bari, con l'obiettivo aziendale di sviluppare soluzioni su misura e fornire consulenze professionali ai propri clienti.
Founded in 2004
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase