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FOREVER · 2 months ago

Client Care Associate

Hobart, WI, USA

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

FOREVER is a leading digitization service for old videotapes, film reels, and photos. The Client Care Associate will provide exceptional support to clients through various communication channels while assisting with product inquiries and technical issues.

ConsumerDigital MediaInformation TechnologyVideo

Responsibilities

Providing a concierge level of service as you guide clients through our products and services

Delivering exceptional support via phone, email, and chat, assisting with everything from routine questions to more complex software and service issues

Accurately documenting client interactions (using Zendesk or similar tools)

Offering expert assistance across our complete memory-keeping platform—including web, mobile (Android/iOS), and desktop applications (Artisan® and Historian™)

Collaborating with cross-functional teams to enhance the client experience

Contributing to usability testing for web, mobile, and desktop platforms to help improve our tools and services

Qualification

Client-facing experienceComputer technologiesSmartphone technologiesMultitasking skillsProactivityCommunicationOrganization skillsAdaptabilityCustomer-focused attitude