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Rivian and Volkswagen Group Technologies · 2 months ago

Field Sales Guide (Part-time) - Seattle Spaces

Seattle, Washington

Full-time, Part-time

Onsite

Entry Level

$22.60/hr - $25.50/hr

2+ years exp

Rivian is on a mission to keep the world adventurous forever, focusing on emissions-free Electric Adventure Vehicles. The Field Sales Guide will engage customers, foster brand loyalty, and drive sales through exceptional customer experiences and community connections.

AutomotiveInformation TechnologySoftware

Responsibilities

Deploy Rivian’s customer engagement strategy at your location(s), generating demand and connecting with the broader community

Act as a Rivian brand and product specialist, evangelizing the mission and product vision that sets us apart

Provide support for prospective customers, fans, friends, and Rivian owners through their respective journeys with our brand and products

Manage lead engagement, qualification, capture, and scoring to shepherd prospective customers through the pipeline

Provide general education and support surrounding vehicle configurations, Rivian Shop orders, demo drive scheduling, the customer journey, and ownership experience

Provide static and dynamic product demonstrations, asking open-ended questions to understand customers’ needs and recommend suitable products and services

Maintain accurate and up-to-date customer records in the CRM system

Accountable to KPIs that involve number of customer contacts handled, SLA responses, lead captures, demo drives scheduled, customer satisfaction, and any other goals that ensure the collective success of Rivian

Perform day to day operational duties, back of house upkeep, food & beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays, and events as necessary

Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team

Take on additional projects, duties and assignments as required and/or by request from the field leadership

Qualification

Sales experienceCRM experienceCustomer engagementPOS experienceAutomotive knowledgeCustomer-first approachCommunicationProblem-solvingTeam collaborationAdaptability

Required

2+ years experience in Sales, Retail, Hospitality or similar fields highly preferred (top tier, premium brands, direct to consumer models, commission-based environments and/or automotive experience a plus)

At least 21 years of age

High School Diploma or GED required

Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations

Experience using POS and CRM (ex. Salesforce)

Comfortable operating large, high performance vehicles and conducting demo drives with customers

Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record; If driver's license isn't in the appropriate state, you must be eligible to obtain one within the first 60 days of employment

No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring

Ability to obtain and maintain local sales licenses if applicable in your state

Benefits

Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26.

Full Time Employee coverage is effective on the first day of employment.

Part-Time employee coverage is effective the first of the month following 90 days of employment.