Rowan · 2 months ago
Network Systems Analyst
New York, NY
Full-time
Hybrid
Entry, Mid Level
$65K/yr - $75K/yr
2+ years expRowan is an innovative ear-piercing and hypoallergenic jewelry brand that prioritizes safety and celebration in their services. They are seeking a Network Systems Analyst to provide first-line IT support, troubleshoot hardware and software issues, and manage user accounts while ensuring compliance with IT policies.
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Responsibilities
Act as the initial point of contact for all IT-related inquiries via various communication channels (phone, email, ticketing system), providing timely and friendly responses to resolve issues within SLA or escalate them to 3rd party vendors when necessary
Support end-to-end internet and phone service installations across multiple locations, ensuring timely activation
Diagnose and resolve hardware and software problems related to desktops, laptops, printers, mobile devices, and other IT equipment, ensuring minimal downtime and disruptions for end-users
Assist users with software installations, updates, configurations, and troubleshoot issues related to operating systems, productivity applications, and custom software
Handle password reset requests and user account management to maintain security and access controls
Provide excellent customer service skills in a fast-paced environment. Talk end-users through their difficulties and turn the situation into a positive experience
Create and maintain detailed documentation for common issues, troubleshooting steps, and solutions, aiding in the knowledge base for both the team and end-users
Conduct small-group or one-on-one training sessions to help users become proficient IT systems
Provide on-call remote assistance to off-site employees, ensuring their technical needs are met promptly and efficiently
Ensure users adhere to firm IT policies and procedures, assisting in enforcing security protocols and compliance requirements
Provide backup support to monitor and manage IT assets, including hardware and software inventory, and maintain accurate records of equipment issued to users
Other Duties as assigned
Qualification
Required
2-4 years experience providing remote support to field users
1-3 years experience working with store point-of-sales systems and related hardware
Proficiency with operating systems (Windows, macOS) and common software applications
Basic networking knowledge (IP addressing, DNS, DHCP), VOIP, and wireless network setup
Strong understanding of Google Workspace
Experience in remote support
Knowledge of computer hardware and peripherals
Proficiency with operating systems and networking
Knowledge of cybersecurity best practices and data protection regulations
Excellent communication and customer service skills
Strong analytical thinking and problem-solving abilities
Attention to detail and thorough documentation skills
Ability to manage time effectively and handle multiple tasks
Flexibility and willingness to learn new technologies
Company
Rowan
Rowan is an ear piercing and jewelry brand for everyone. We believe in “Piercing for All”.
501-1000 employees
H1B Sponsorship
Rowan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$24MKey Investors
VMG Partners
2021-10-27Series B· $20M
2019-07-24Seed· $4M
Leadership Team
Louisa Schneider
Chief Executive Officer and Founder
Greg Beebe
CFO & COO
Recent News
Company data provided by crunchbase