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Pactiv Evergreen Inc. · 1 day ago

myHR Services Coordinator

Lake Forest, IL

Full-time

Onsite

New Grad, Entry Level

Pactiv Evergreen Inc. is a leading manufacturer of food, beverage, and specialty packaging. The myHR Services Coordinator role provides centralized human resource customer service support to employees, focusing on payroll, benefits, and general HR policy inquiries.

Food ProcessingLogisticsManufacturing

Responsibilities

Accountable for the on time delivery of own work. Performs clerical and administrative or specialized support tasks in an office/remote service center setting

Responds to high-volume employee inquiries via phone, along with email and case management, ensuring timely and accurate resolution

Handles a wide variety of inquiries including HR policy, life/health/disability insurance, medical, dependent care spending accounts, COBRA, payroll, income continuance, paid time off, retirement plans, and fleet services

Actively listens to customer inquiries to gain a full understanding of questions, issues and concerns in an effort to provide resolution or to identify when it is appropriate to transition a case to a higher tier help level

Ensures the appropriate documentation is prepared so that new hire transactions and existing employee changes can be processed

Ensures efficiency of service center operations, technology, and transaction processes

Assists to establish standards and procedures for handling employee questions, transactions and administration of human resource programs

Coordinates services with various human resource information systems, human resource program managers, and technology specialists

Collects, reconciles, and submits payroll data for select employee groups

Manages the invoice process; works with Procurement and AP teams to establish new vendors and requisitions, process invoices and follow up on necessary items

Other duties as assigned

Qualification

HR software experienceHR support experienceMulti-tasking abilitiesProblem-solving abilityProfessional demeanorVerbal communication skillsWritten communication skillsAttention to detailTeam collaboration