OpenAI · 1 week ago
Strategy & Operations, Support
San Francisco, CA
Full-time
Onsite
Senior Level, Lead/Staff
$240K/yr - $240K/yr
8+ years expOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company is seeking a dynamic support strategy operator to drive strategic and operational initiatives across its customer support landscape, enhancing customer experience and operational excellence. This role involves collaborating with various teams to uncover operational challenges and opportunities for innovation.
Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS
Responsibilities
Work within User Operations and across OpenAI to leverage AI/LLMs across the organization
Collaborate with leaders to identify, evaluate, and prioritize new strategic and operational initiatives, ensuring alignment with company goals and unique organizational objectives
Thrives in chaos, and relentlessly drives program structure conducive to progress and execution
Work with product, engineering, and data teams to uncover and address key operational challenges and growth/scaling opportunities within the support organization, such as automation, process optimization, and enhanced self-service options
Deep dive into the critical drivers of our support operations and identifying opportunities for optimization and innovation
Partner with other members of the go-to-market organization, product, and partnerships to launch new initiatives – helping think through strategic impacts, executing on operational components, and driving change management
Qualification
Required
8+ years of experience in business operations, strategy, venture capital, private equity, consulting
A history of high impact work in a technical environment
Comfortable operating at all altitudes – discussing strategy and vision with executives, and troubleshooting operations with individual contributors
Extensive experience in taking end-to-end ownership of large, ambiguous problems, and breaking them down into clear, actionable plans
Direct experience engaging with executives and senior leaders to influence and drive strategic decisions
Highly analytical, with strong skills in data modeling and operational forecasting to drive insights and decision-making
Excellent communication and collaboration skills and are skilled in influencing stakeholders across all levels of the organization
A passion for technology, AI, and customer service, and are enthusiastic about the transformative impact of AI on business and society
Preferred
Non-traditional – this role will require leveraging technology and concepts that are not yet established in the world
Ability to thrive in chaos, and relentlessly drive program structure conducive to progress and execution
Company
OpenAI
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
201-500 employees
H1B Sponsorship
OpenAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (18)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$79BKey Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B
Leadership Team
Sam Altman
CEO & Co-Founder
Greg Brockman
President, Chairman, & Co-Founder
Recent News
BNN Bloomberg
2026-01-13
2026-01-13
Company data provided by crunchbase