Mass Markets · 2 months ago
Entry-Level Contact Center Representative (Full-Time & Part-Time)
US-KS-Wichita
Full-time, Part-time
Onsite
New Grad, Entry Level
$11/hr - $14/hr
0+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. They are seeking entry-level Call Center Representatives to handle customer inquiries, resolve issues, and promote products and services for a diverse client base.
ConsultingInformation Technology
Responsibilities
Answer inbound and outbound calls in a professional and courteous manner
Resolve customer concerns efficiently, aiming for first-call resolution
Research internal systems to locate missing information and collaborate with other departments as needed
Accurately document customer interactions and process claims
Engage in solution-based conversations to recommend the best options
Follow scripts, policies, and procedures while using training resources to provide accurate information
Maintain confidentiality and handle sensitive information appropriately
Escalate complex issues to the appropriate personnel when necessary
Attend training sessions and team meetings to stay current on updates and best practices
Adhere to attendance and scheduling requirements
Qualification
Required
Must be 18 years or older
High school diploma or equivalent
Strong written, verbal, and organizational communication skills
Ability to type at least 20 words per minute
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Familiarity with Windows operating systems
Dependable and punctual with excellent time management
Strong problem-solving and conflict resolution skills
Customer-focused with empathy, patience, and professionalism
Able to multitask, self-manage, and stay focused
Team-oriented with a collaborative mindset
Comfortable working in a fast-paced, dynamic environment
Excellent interpersonal skills and the ability to build rapport with customers and colleagues
Benefits
Paid Time Off
Incentives & Rewards
Health Benefits
Retirement Savings
Disability Insurance
Life Insurance
Supplemental Insurance
Career Growth
Paid Training
Fun, Engaging Work Environment
Casual Dress Code
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase