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CBTS · 2 months ago

Service Delivery Executive

United States

Full-time

Remote

Senior Level

CBTS is a technology solutions provider serving enterprise and midmarket clients across the United States and Canada. They are seeking a dynamic Services Delivery Executive to elevate their Application Development practice through strategic engagement, delivery model design, and client success management.

Cloud ComputingCloud InfrastructureConsultingInformation TechnologyService Industry

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Co-develop solution roadmaps with pre-sales engineers and client stakeholders

Influence architecture decisions and delivery models before staffing begins

Position CBTS as a strategic partner in App Dev conversations

Analyze current staff augmentation engagements to understand resource roles, deliverables, and business impact

Develop customized transformation strategies for each account in collaboration with Sales and Delivery teams

Identify opportunities to introduce offshore CoE, PS, or SoW-based models to improve margins and reduce risk while accelerating delivery outcomes for our customers

Define offshore, nearshore, and hybrid delivery constructs tailored to client needs

Align delivery architecture and staffing plans to outcome-based KPIs

Work closely with Sales to position diversified delivery models during client engagements

Co-create proposals and pitch strategies that highlight CBTS’s full-service capabilities

Ensure delivery readiness and seamless handoff from sales to execution teams

Drive conversion of App Dev pursuits into signed deals through strategic influence

Optimize delivery models to improve margins and reduce operational overhead

Collaborate with sales and solution teams to anchor App Dev in multi-tower deals

Serve as a trusted advisor to clients throughout the delivery lifecycle

Monitor satisfaction metrics and proactively address delivery risks

Foster long-term relationships that lead to repeat business and expanded scope

Establish delivery governance standards and ensure consistent execution across SDE-led engagements

Qualification

Services delivery leadershipModern application architecturesOffshore delivery modelsEnterprise web developmentConsultative skillsInfluencing decisionsNavigating ambiguity