BRINC Drones · 2 months ago
Customer Success Manager, DFR
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $140K/yr
7+ years expBRINC Drones is redefining public safety with innovative tools such as drones and 911 response networks. The Customer Success Manager, DFR will manage strategic Drone as First Responder customers, focusing on renewals, expansion, and stakeholder engagement to drive operational excellence and customer satisfaction.
AerospaceArtificial Intelligence (AI)DronesLaw EnforcementPublic SafetyRobotics
Responsibilities
Own and manage a portfolio of ~20–25 strategic DFR accounts, each valued at $500K+
Serve as the primary relationship owner for executive, operational, and technical stakeholders
Lead Executive QBRs, SLA reviews, and renewal strategy sessions with decision-makers
Drive adoption through onsite visits, training programs, and operational support
Manage trial-to-program conversions for Year 1 DFR customers to ensure retention and expansion goals are met
Coordinate DFR trials, demos, and go-live activities in collaboration with regional demo teams and Post-Sales Engineers
Maintain accurate account health scores, renewal forecasts, and activity tracking in HubSpot CRM
Identify at-risk accounts early, develop recovery plans, and escalate issues where needed
Track public sector funding cycles and manage multi-year renewal timelines
Collaborate cross-functionally with Sales, Post-Sales, Support, Product, and Engineering to ensure a seamless customer experience
Provide structured feedback to Product and Leadership on customer insights, feature requests, and operational trends
Act as a customer advocate in roadmap and strategic planning discussions
Travel extensively (60–70%) to conduct onsite visits, training sessions, and executive briefings
Qualification
Required
7+ years in strategic leadership and or customer service/success (private or public), account management, or strategic account leadership
Experience managing strategic level responsibilities and outcomes
Strong track record of exceeding performance objectives, renewal or expansion targets
Public safety, defense, or mission-critical technology experience
Ability to travel extensively (60–70%) and work in dynamic, high-pressure environments
Preferred
FAA Part 107 certification or willingness to obtain within 60 days
sUAS operational knowledge or familiarity with drone technology
Experience with CRM platforms (HubSpot preferred)
Knowledge of public sector procurement and funding cycles
Benefits
Comprehensive medical, dental and vision plans for our employees and their families
401K plan
Maternity and paternity leave
Flexible Time Off (Exempt) / Paid time off (Non-Exempt)
Flexible work environment
Orca pass (for those in Puget Sound)
Free parking (Seattle office)
Free snacks, drinks and espresso (Seattle office)
Company
BRINC Drones
BRINC Drones develops technology that enhances public safety, focusing on hardware, software, and services for emergency responders.
51-200 employees
H1B Sponsorship
BRINC Drones has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$157.2MKey Investors
Index VenturesAlameda ResearchSam Altman
2025-04-08Series B· $75M
2022-01-01Series B· $55M
2021-10-12Series A· $25M
Leadership Team
Blake Resnick
Founder and CEO
Recent News
MarketScreener
2025-12-24
Index Ventures
2025-12-08
2025-08-13
Company data provided by crunchbase