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Snap Finance · 2 weeks ago

Manager/Sr Manager, Collections Operations

West Valley City, UT

Full-time

Onsite

Senior Level

5+ years exp

Snap Finance is a company dedicated to providing flexible financing solutions through data and machine learning. They are currently seeking a Manager, Collections – Loans to lead their Loan Collections organization, ensuring operational excellence and delivering superior customer experiences while driving strategic initiatives.

Business DevelopmentFinanceFinancial ServicesFinTech

Comp. & Benefits

Responsibilities

Lead and develop our Loan Collections Teams, providing guidance, coaching, and performance management across multiple functions and locations

Partner closely with internal stakeholders and external business partners, such as bank leadership and servicing vendors, to ensure alignment on strategy, goals, and execution

Drive loan collections strategies that balance performance, compliance, and customer experience

Own key initiatives related to agent engagement, quality performance, and process optimization

Monitor KPIs, delinquency trends, and recovery performance to identify improvement opportunities

Champion data-driven decision-making using reports and dashboards to drive accountability and performance improvements

Ensure adherence to all regulatory and compliance standards within the loan collections space

Represent the department in executive and cross-functional meetings, providing clear and confident updates on performance, risks, and opportunities

Lead with empathy, fairness, and transparency—building trust and engagement across teams

Identify gaps in processes, training, and systems; collaborate with partners to drive continuous improvement

Support technology initiatives that enhance collections efficiency

Qualification

Call Center leadershipLoan products knowledgeData-driven decision-makingMicrosoft Office SuitePerformance managementProcess optimizationLoanPro experienceLeadership skillsCommunication skills

Required

5+ years of experience in Call Center leadership, ideally within Loans, Banking, or Financial Services

Possess a strong understanding of Loan products, loan servicing, and collections workflows

Demonstrate exceptional leadership and communication skills, with the ability to confidently present to and influence executive-level stakeholders

Are skilled at leading both in-house and BPO (outsourced) teams in a fast-paced environment

Excel at prioritizing multiple initiatives and managing performance through metrics and accountability

Have a passion for developing people and cultivating a high-performing, customer-focused culture

Are proficient in Microsoft Office Suite (especially Excel) and CRM/call center systems

Are flexible and willing to travel occasionally to support operational or business needs

Business hours are Monday–Friday, 6am–7pm, with occasional Saturday (8am–2pm) shifts as needed. Must be available to work flexibly within business hours and travel when necessary

This is a full-time, salaried position (40 hours per week)