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Central Health · 2 months ago

Lead Epic Applications Analyst (Ambulatory)

Airport Boulevard

Full-time

Hybrid

Senior Level, Lead/Staff

7+ years exp

Central Health is a healthcare organization seeking a Lead Epic Applications Analyst to serve as the technical leader for their applications. This role involves collaborating with various teams, guiding the development of processes and workflows, and providing technical support for Epic applications.

Health CareHealth DiagnosticsMedical

Responsibilities

Leads discussions with operational leaders regarding Epic configuration options to help guide operational decisions and workflows

Facilitates discussions and analysis between Epic analysts and training specialists from all application areas to address complex workflow issues or configuration options

Leads the collaboration between the Application Analysts and the Cogito team regarding impact of application configuration on reporting outcomes

Leads and mentors Senior Analysts working in same application areas

Offers guidance, resources, and tools to the Senior Analysts to improve their mentorship of Analysts. May offer direct mentorship to Epic Analyst (non-senior) as necessary

Identifies potential performance issues within the team and escalates to leadership

Identifies and implements requested changes to the system

Tracks workflow KPIs (such as denials and care gaps) to identify inefficiencies and collaborates with relevant teams for improvement

Works with Education, Process Improvement, and other departmental stakeholders on process improvement efforts

Proactively integrates knowledge of upcoming Epic updates into departmental strategic planning

Responsible for building system components, testing, implementation support, and maintenance of assigned Epic applications

Performs in-depth analysis, troubleshooting, data collection, and root cause analysis and then identifies and/or implements potential solutions for issues related to the system or usage of it

Participates and leads the review, build and testing of key applications for Epic upgrades and or special updates and communicate needed changes to operations

Reviews or audits operational and methodology documents created by the Senior Analyst

Recommends and designs system change control procedures

Works closely with other analysts, Epic third-party vendors, and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs

Researches, analyzes, facilitates and implements business and system workflows in order to expedite process improvement and coordinate business practices

Provides technical system guidance to management to improve and streamlines operational workflows. Identifies best practices and implements opportunities for standardization

Utilizes standardized department tools/software systems to plan task/projects and monitors progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives

Maintains up-to-date expertise on the operation and application of various Epic applications

Maintains a working knowledge of key indicators, standards, and processes related to EHR systems

Provides third tier support for various applications/modules when an issue is escalated to the help desk

Provides technical support via phone, electronic communication, virtual meetings, and/or in person

Creates and tracks tickets internally and with vendors. Ensures support tickets are being worked in a timely manner in accordance with our service level agreements (SLA)

Guides workflow design, builds and tests the system, and analyzes other technical issues

Coordinates system changes with the governance team for decision making

Works with vendors, the organization, and end users to ensure the systems meet the organization’s business needs in regard to project deliverables and timeline. Maintains regular communication with vendors for assigned applications

Works collaboratively with the trainers to ensure that training materials are up to date and reflect the current build of the various systems

Qualification

Epic CertificationElectronic Health Record (EHR)Healthcare IT experienceWorkflow analysisTechnical documentationProcess improvementTeam collaborationMentorshipProblem-solvingCommunication skills

Required

Bachelor's Degree with 7 years of experience supporting healthcare IT or healthcare applications

High School Diploma with 10 years of experience supporting healthcare IT or healthcare applications

3 years in an Analyst role supporting Epic's Electronic Health Record (EHR)

Epic Certification, Accreditation or Proficiency in at least 3 of the core Epic Applications used at Central Health is required within 6 months of hire or Epic Training completion