Terminix · 2 days ago
Customer Service Rep
Poughkeepsie, NY
Full-time
Onsite
New Grad, Entry Level
$18/hr - $33/hrTerminix is a global leader in Pest Control and other services, committed to protecting people and enhancing lives. The Customer Service Representative role focuses on ensuring high levels of customer satisfaction by responding to and resolving customer questions or concerns, while also maintaining detailed documentation and processing service orders.
Building MaintenanceCommercialConsumerFacilities Support ServicesHome ServicesProfessional ServicesService Industry
Responsibilities
Helping ensure customer satisfaction by resolving customer issues/questions related to service, billing or other matters
Documenting customer information and call history information accurately for future reference
Processing orders for new services requested
Maintaining up-to-date knowledge and understanding of features of Terminix products and services, marketing promos, and special offers
Preparing correspondence and coordinating with other functions as necessary to resolve issues
Qualification
Required
Being a high school graduate/having a GED is a requirement
You enjoy interacting with customers and providing great service
You are good at solving problems and clearly explaining solutions
You thrive in a face paced, high-volume environment
You have strong communication skills – interpersonal and written
You have basic computer skills including having worked with Microsoft Office products
You can type 25+ words per minute
Preferred
Prior customer service/call center experience is highly desired, but not required
Benefits
Comprehensive training, all paid by the company
Very competitive compensation program
Opportunities for advancement and career growth – including paths into management level roles
Medical, dental and vision coverage + discounts on Terminix brands
Short/long-term Disability and Life Insurance
Paid time off
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
Company
Terminix
Terminix specializes in providing residential and commercial pest control.
Founded in 1927
10001+ employees
H1B Sponsorship
Terminix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknown2021-12-14Acquired
Leadership Team
Mark Freeman
Chief Customer Officer
Recent News
Business Insider
2025-10-22
2025-10-13
Company data provided by crunchbase