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Bon Appétit Management Company · 2 months ago

Catering and Special Projects Manager

Santa Monica, CA

Full-time

Onsite

Mid Level

$80K/yr - $90K/yr

Bon Appétit Management Company is committed to great food and outstanding service. The Catering and Special Projects Manager will manage client catering events, collaborate with event management teams, and provide project management support while ensuring client satisfaction and food quality.

CookingFood and BeverageOrganic FoodRestaurants

Responsibilities

Manage all client US, excluding the headquarters, office catering events remotely, ensuring flawless execution and client satisfaction

Collaborate with the client's event management team to manage catering requests and coordinate local catering vendors

Manage and vet local catering vendors to ensure food quality and compliance with government and agency health/safety standards

Track, analyze, and monitor food costs, and event performance metrics (e.g., financial results, survey feedback, customer satisfaction, and activation performance)

Participate in and lead special projects as assigned to enhance the catering program and client experience

Provide project management support and assist the National Account Director with initiatives, program changes, and new openings across multiple locations

Ensure effective communication across management, clients, customers, and associates, maintaining excellent client relationships

Utilize tools such as PowerPoint, Excel, Google Docs, Canva, CaterTrax, and other software to support reporting, presentations, and operational documentation

Collaborate with multiple site leads across North America to gather performance metrics (e.g., survey feedback, customer satisfaction, and activation performance) and prepare reports for client review

Assist in all foodservice-related activities as needed

Perform other duties as assigned

Qualification

Catering ManagementProject ManagementVendor ManagementFood Safety CompliancePerformance Metrics AnalysisClient Relationship ManagementSoftware ProficiencyCommunication SkillsTeam CollaborationCreativityAdaptability

Required