Apply on Employer Site

UNT Health Fort Worth · 2 months ago

Senior Clinical Operations Coordinator

Fort Worth, TX

Full-time

Onsite

Senior Level, Lead/Staff

$55K/yr - $55K/yr

8+ years exp

UNT Health Fort Worth is part of the University of North Texas System, dedicated to transforming lives through education. The Senior Clinical Operations Coordinator will develop and maintain quality control and compliance programs for the Correctional Medicine Department's contracts with the Federal Bureau of Prisons, focusing on performance metrics and process improvements.

EducationHealth CareNon ProfitUniversities

No H1B

U.S. Citizen Only

Responsibilities

Develop and maintain quality control, compliance and quality assurance programs for HSC’s Comprehensive Medical Services contracts

Duties include developing and implementing Quality Control Plans to include quality control protocols, policies and procedures to monitor and report contract performance across business, finance, clinical and administrative operations

Conduct regular quality and contract performance reviews of operational processes and outcomes to ensure compliance with contract requirements and applicable regulatory standards

Review clinical, business, financial, and administrative records for accuracy and adherence with contract performance metrics

Create and maintain quality and performance tracking systems to ensure compliance with contract terms and conditions as well as related contract deliverables

Develop and present detailed reports on compliance metrics, trends, and areas of concern to CMD Management

Implement process improvement initiatives to identify contract performance inefficiencies and risks within operational workflows and recommend corrective action plan

Perform operations surveys with internal and external stakeholders to solicit suggestions and recommendations to enhance customer satisfaction, contract compliance and performance outcomes

Develop, prepare and maintain analytical reports detailing quality control and contract performance outcomes to brief HSC Executive Staff, FMC Executive Staff, Legal, Internal Audit and Compliance Teams

Act as the primary point of contact for quality control and quality assurance initiatives with the BOP, CMD Management, and HSC Departments

Facilitate communication between clinical, business, financial administrative teams to address and resolve operational issues

Develop and implement training programs to ensure CMD Staff meet quality and performance standards required by our contracts

Work in collaboration with clinical, business, finance and administrative teams to provide support for Audit, Legal, Information Technology and Compliance Teams on reviews of contract performance

Provide operational support for the CMD Management and Staff and all other duties as assigned to support the missions and goals of HSC and CMD

Provide back-up coverage for CMD staff, as requested, when a vacancy occurs, backlog of workload exists, or special projects warrant reassignment of duties

Qualification

Quality ControlData AnalysisContract ComplianceClinical Scheduling SoftwareElectronic Medical RecordsMicrosoft OfficeTeam CoordinationCustomer ServiceProcess ImprovementInterpersonal Communication

Required

High school diploma or GED and eight (8) years of related experience in a hospital and/or ambulatory care setting

Requires graduation from an accredited Medical Assistant program

Ability to coordinate and monitor clinical scheduling, operations, and outcomes and performance on health care contracts

Ability to communicate verbally and in writing in a health care setting

Knowledge of clinical scheduling software, electronic medical record systems and Microsoft Office applications

Excellent written, verbal and interpersonal communication skills

Ability to prioritize and meet deadlines

Ability to provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks

Respond to Clinical Operations Team member questions, concerns and oversee team work assignments for quality and policy compliance

Conduct team meetings

Provide quality customer service, including interacting with contract providers, responding to inquiries from BOP staff and effectively handling clinical operation issues and concerns

Must have valid driver's license, appropriate automobile insurances and may be required to successfully pass all BOP Security Clearance requirements and maintain such security clearance throughout employment

Must adhere to all BOP security requirements and confidentiality requirement regarding release of proprietary information related to contract proposals, business, and financial operations

Preferred

Bachelor's degree in quality assurance, Quality Control, or Business Administration

At least three (3) years of demonstrated experience in a quality related role, or equivalent combination of education and experience

Experience in correctional medicine and federal contracting with an understanding of business, financial and clinical operations

Proficiency in data collection, analysis and reporting using electronic software application, such as MS Excel, Tableau, Qualtrics or similar software applications

Familiarity with electronic health record systems, to include NextGen, EPIC or other recognized commercial electronic health record systems